Boston, MA | Admin/Clerical/Cust Service


While job responsibilities will vary dependent upon clinical practice needs - in which case we require a large degree of flexibility - in general, they will include the following: Provide administrative support to healthcare providers within a high-volume ambulatory setting, and function as the primary interface between the patients and medical team. Schedule patient appointments, diagnostic testing, and surgeries. Obtain referrals and pre-certifications as needed. Register and/update demographic, PCP, and insurance information. Collect co-payments and fees. Oversee details of billing. Answer phones, and triage calls as appropriate. Photocopying, faxing, and filing.


Associate or Bachelors degree, or equivalent secretarial training preferred. 1+ years' experience in a healthcare setting required for Level I role. (Additional experience required for higher level positions.) Demonstrated understanding of managed care and other insurance-related coverage plans. Computer literacy, including proficiency with Windows-based computer applications essential. Demonstrated, accurate typing and data entry skills. Prior customer service experience. Knowledge of EPIC, MEDITECH & BICS software a plus! Strong patient service orientation and well-developed communication skills. Qualified individuals must be available to complete a four-day, operations training program, and to work part-time or full-time, Monday-Friday, days. He/she should be a quick study, with a "can-do," positive attitude, and a demonstrated ability to be reliable, flexible and punctual. Competitive candidates will also possess a professional demeanor, solid organizational skills, and the ability to work effectively as part of a team. Bulfinch Temporary Service employees often cover leaves of absences, vacations, as well as vacant, f/t openings, often resulting in temp-to-hire. Qualified applicants who meet the above requirements, and are able to make a minimum one-month or more commitment, are encouraged to apply. Are you an unemployed job seeker in the midst of a job search? A career changer attempting to transition into healthcare? A retiree seeking a second career? A stay-at-home parent preparing to reenter the workforce? Have you recently relocated to the Boston area? At Bulfinch Temporary Service, a division of Massachusetts General Hospital and Partners HealthCare, our employee talent pool comes from all walks of life.At present, we are considering applicants on an as-needed basis for both part-time and full-time Patient Service Coordinators to work in outpatient areas, with the potential to transition to temp-to-hire contingent upon satisfactory performance and changing staffing needs. Job opportunities are located at Brigham & Womens Hospital, BWH Faulkner, Newton Wellesley Hospital and Spaulding Rehab Hospital. We also service a number of satelite locations in and around the suburbs of Boston for Partners affiliates. Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

Applicants with relevant experience will be considered. North Shore Medical Center is an affirmative action/equal opportunity employer. Minorities and women are strongly encouraged to apply. Pre-employment drug screening is required.

Why North Shore Physicians Group?

You’ll practice at the leading edge of patient-focused medicine in one of New England’s most scenic and historic locations. And you’ll make a difference every single day. Make your move to NSPG. We’re one team, with one focus. Join us.

With NSPG you’ll experience:

Excellent quality of life

The North Shore area offers:

  • Communities with varied and rich histories and convenient access to museums, art, restaurants and shops.
  • Natural beauty, handsome architecture and vivid history — only 15 miles north of Boston.
  • 30 miles of gorgeous rocky coastline with breathtaking beaches and harbors.
  • World-class sailing and close proximity to the mountains and picturesque New England.
  • Easy access to a multitude of universities, colleges, and public and private schools.

Clinical excellence

  • Our practices are certified Level 3 NCQA Patient-Centered Medical Homes.
  • For the fifth year in a row, North Shore Medical Center has been ranked a top regional hospital in Boston and Massachusetts by U.S. News & World Report.
  • Our affiliate, Massachusetts General Hospital, is one of U.S. News & World Report’s top three Honor Roll hospitals in America.
  • NSPG and NSMC use the Epic EMR that integrates patient care through the Partners HealthCare System, including Massachusetts General Hospital and Brigham and Women’s Hospital.

Career advancement

  • Grow, learn and develop new practice innovations.
  • Continue your medical education.
  • Make academic connections and explore teaching opportunities.
  • Explore leadership opportunities.
  • Develop clinical and administrative career ladders.

A supportive practice environment

  • Collaborative professionals.
  • Patient-centered care model.
  • Leadership that listens and values your contributions and ideas.
  • Autonomy and respect for your skills and expertise.
  • Excellent salary and benefits.


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