Peabody, MA | Social Services/Mental Health - Other

Behavioral Health Navigator- North Shore- Hybrid


About Us

North Shore Physicians Group (NSPG), the largest multi-specialty physicians group north of Boston, is a leader in innovative practices. We are explorers at heart! Here, ideas come from everyone—to the benefit of everyone we serve.

We continually seek the best ways to streamline care for both patients and providers. Our medical team of more than 400 physicians, nurse practitioners, physician assistants, and other care professionals is consistently working together to discover new ways to improve and enhance our practices to benefit the health of our patients and the careers of our providers. Through our team-based approach, the goal is to make our practice of medicine smarter and more efficient.

With NSPG as your employer, you’ll experience clinical excellence, supportive practice environments, and opportunities for career advancement!


As a hybrid opportunity, the position entails onsite coverage 4 days per week (days can be flexible dependent on candidate’s schedule) and remote coverage 1 day per week. Our social workers should be able to work on-site in any of the following locations.

  • Beverly
  • Danvers
  • Lynn
  • Marblehead
  • Peabody
  • Rowley
  • Salem
  • Saugus
  • Swampscott

Due to the hybrid nature of the role, we ensure that our employees receive required technology and training to be proficient and independently productive in all job responsibilities regardless of work location. Employees are responsible for designating a workspace within the remote work location that is private, safe, ergonomic, and free from distractions for all hours worked.

The Opportunity:

General Summary

The Behavioral Health Navigator reports directly to the Social Work Department Team Lead and serves as an integral member of the Social Work Team. This role works closely with clinical social workers, physicians, advanced practice providers, nurses, and other clinical and administrative staff to enhance the delivery of patient care services along the continuum of care. The Behavioral Health Navigator helps support and guide patients through complex social service systems with a goal of promoting social and emotional well-being. With direction from clinical social workers, the Navigator will assist patients in identifying and acquiring quality, culturally competent, behavioral health resources.

Primary responsibilities to include:

  • Engages patients in the management of their behavioral health conditions through goal setting, coordination with community services and providers, and referral services.
  • Partners closely with clinical social workers and other members of the clinical team to support care plan
  • Identifies and removes barriers that interfere with patient access to behavioral health resources.
  • Handles follow-up contact with patient/family, care team, and community agencies.
  • Promotes an environment that is sensitive to the culturally diverse needs of patients, families and employees.

Research resources and programs available to patients, including but not limited to:

  • Individual, group, and family therapists,
  • Social opportunities and peer support,
  • Behavioral Health Self-Management Tools

As a member of the Care Coordination Team:

  • Advocates for the patient to ensure quality outcomes.
  • Participates in the planning of care for assigned patient population.
  • Identifies and uses appropriate community resources to optimize patient outcomes.
  • Finds opportunities for service line process improvement.
  • Serves as a resource to the interdisciplinary team for community based social service agencies.
  • Maintains effective working relationships to work collaboratively.
  • Communicates and collaborates with team to ensure that care coordination needs of assigned patients are met without redundancy of efforts and there is adequate documentation in the patient’s medical records.



  • Bachelor’s degree.
  • At least 2 years of related work experience required.
  • Experience in human services, social services, and/or behavioral health care is preferred.

Applicants with relevant experience will be considered. Salem Hospital, a member of Mass General Brigham, is an affirmative action/equal opportunity employer. Minorities and women are strongly encouraged to apply. Pre-employment drug screening is required.

Katherine Melanson
Talent Acquisition Partner

Peabody, MA
With NSPG, you’ll experience:

Career advancement

Grow, learn and develop new practice innovations.

Continue your medical education.

Make academic connections and explore teaching opportunities.

Explore leadership opportunities.

Develop clinical and administrative career ladders.

A supportive practice environment

Collaborative professionals.

Patient-centered care model.

Leadership that listens and values your contributions and ideas.

Autonomy and respect for your skills and expertise.

Excellent salary and benefits.

Clinical excellence

NSPG’s MHQP Patient Experience surveys show that we perform higher than the state mean in all domains with 92% of patients indicating that they would recommend NSPG services.

Our physicians are polling in the top 75th percentile of AMGA Satisfaction metrics for almost every major category—the highest physician satisfaction scores of any medical group in the Boston region.

25th percentile in MGMA cost benchmarks and top 75th percentile in revenue benchmarks.

The North Shore area offers an excellent quality of life:
  • Communities with varied and rich histories and convenient access to museums, art, restaurants and shops.
  • Natural beauty, handsome architecture and vivid history—only 15 miles north of Boston.
  • 30 miles of gorgeous rocky coastline with breathtaking beaches and harbors.
  • World-class sailing and close proximity to the mountains and picturesque New England.
  • Easy access to a multitude of universities, colleges, and public and private schools.
Ipswich physicians join North Shore Physicians Group
Ipswich physicians join North Shore Physicians Group
Maria Fagan, D.O. - North Shore Physicians Group, Marblehead Massachusetts
Maria Fagan, D.O. - North Shore Physicians Group, Marblehead Massachusetts
Jon Snyder M.D. - North Shore Physicians Group, Beverly Massachusetts
Jon Snyder M.D. - North Shore Physicians Group, Beverly Massachusetts

Keywords: Boston medical center, Boston area, Best regional hospital, Best hospital, North Shore’s largest provider, North Shore Medical Center, Massachusetts General Hospital, Brigham and Women’s Hospital, Salem Hospital, Union Hospital, Designated stroke center, High-performing, Partners HealthCare, Community health, Community hospital system, Clinician, Massachusetts hospital, Electronic medical records, Epic EMRs, In-patient, Teaching, Academic medicine, Clinical ladder, Level III Trauma Center, Nationally recognized, Outpatient, Patient-focused care, Patient-Centered Medical Home, Provider, Wellness, U.S. New & World Report ranking, Expert, Serve, Care, Healthcare, Multispecialty, Boston, North Shore, Marblehead, Salem, Peabody, Danvers, Lynnfield, Lynn, Melrose, Wakefield, Manchester, Nahant, Topsfield, Wenham, Middleton, Malden, Revere, Beverly, Rowley, Saugus, Swampscott

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