Behavioral Health Support Specialist

Peabody, MA | Social Services/Mental Health


Summary of Position:
Under the general direction of Partners and North Shore Health System Population Health Management leadership, the Behavioral Health Support Specialist I will be an integral part of the Collaborative Care team providing support to patients and physician practices regarding behavioral health management for adults. Support specialist will work collaboratively with the team to implement evidence-based services for primary care patients utilizing tools and training from IMPACT Collaborative Care model and Partners HealthCare.

Act as a cultural change agent in integrating behavioral health into primary care.
- Actively engage, interact and support practice staff and physicians on a regular basis.
- Effectively market and sell the program to assigned practices in effort to increase referral rates.
- Provide case management support for a panel of 80-120 adults behavioral health needs.
- Ensure systematic screening of adults for depression, using evidence-based screening forms.
- Use a variety of educational materials, brief intervention techniques, and community resources to engage patients, increase their motivation to change, and support patients in establishing behavior change goals and implementing plans to meet those goals.
- Maintain accurate and up-to-date records and standardized data on all patients.
- Effectively communicate with the patient and care team.
- Actively facilitate patient engagement and follow-up in care.
- Systematically review the caseload with the consulting psychiatrist each week.
- Participate in development of maintenance plan with patients to help them maintain a healthy lifestyle.
- Works with LICSW and referral specialist on finding community resources for patient.

Skills/Abilities/Competencies Required:

- Comfort with a patient-centered medical home approach to care.
- Ability to manage time, work and priorities while traveling between sites and working remotely.
- Ability to comfortably organize work and adapt to change on a regular basis.
- Aptitude in problem-solving and behavioral change strategies (i.e. Motivational Interviewing and Behavioral Activation)
- Ability to serve as a critical liaison to facilitate connections between people
- Ability and willingness to work in a time-limited, structured, and solution-focused environment
- Ability and willingness to function independently and proactively in a primary health care setting
- Ability to maintain a professional stance if conflicts arise with other staff
- Flexibility to adapt to unforeseen needs or circumstances
- Effective use of the Internet and Microsoft Office programs such as Word, Excel and OutlookType here


Basic Requirements:

* Minimum 2 years in relevant setting (health care and/or behavioral health)
- Bachelor's degree
* Valid driver's licens

Preferred Qualifications:
* Experience in social work, counseling, health education, psychology, or behavioral health

Applicants with relevant experience will be considered. North Shore Medical Center is an affirmative action/equal opportunity employer. Minorities and women are strongly encouraged to apply. Pre-employment drug screening is required.

Why North Shore Physicians Group?

You’ll practice at the leading edge of patient-focused medicine in one of New England’s most scenic and historic locations. And you’ll make a difference every single day. Make your move to NSPG. We’re one team, with one focus. Join us.

With NSPG you’ll experience:

Excellent quality of life

The North Shore area offers:

  • Communities with varied and rich histories and convenient access to museums, art, restaurants and shops.
  • Natural beauty, handsome architecture and vivid history — only 15 miles north of Boston.
  • 30 miles of gorgeous rocky coastline with breathtaking beaches and harbors.
  • World-class sailing and close proximity to the mountains and picturesque New England.
  • Easy access to a multitude of universities, colleges, and public and private schools.

Clinical excellence

  • Our practices are certified Level 3 NCQA Patient-Centered Medical Homes.
  • For the fifth year in a row, North Shore Medical Center has been ranked a top regional hospital in Boston and Massachusetts by U.S. News & World Report.
  • Our affiliate, Massachusetts General Hospital, is one of U.S. News & World Report’s top three Honor Roll hospitals in America.
  • NSPG and NSMC use the Epic EMR that integrates patient care through the Partners HealthCare System, including Massachusetts General Hospital and Brigham and Women’s Hospital.

Career advancement

  • Grow, learn and develop new practice innovations.
  • Continue your medical education.
  • Make academic connections and explore teaching opportunities.
  • Explore leadership opportunities.
  • Develop clinical and administrative career ladders.

A supportive practice environment

  • Collaborative professionals.
  • Patient-centered care model.
  • Leadership that listens and values your contributions and ideas.
  • Autonomy and respect for your skills and expertise.
  • Excellent salary and benefits.


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