Peabody, MA | Social Services/Mental Health

Behavioral Health Support Specialist - NSPG Care Management Program


Summary of Position

Under the general direction of Partners and North Shore Health System Population Health Management leadership, the Behavioral Health Support Specialist will be an integral part of the Collaborative Care team providing support to patients and physician practices regarding behavioral health management for adults. Support specialist will work collaboratively with the team to implement evidence-based services for primary care patients utilizing tools and training from IMPACT Collaborative Care model and Partners HealthCare.


- Act as a cultural change agent in integrating behavioral health into primary care.
- Actively engage, interact and support practice staff and physicians on a regular basis.
- Effectively market and sell the program to assigned practices in effort to increase referral rates.
- Provide case management support for a panel of 80-120 adults behavioral health needs.
- Ensure systematic screening of adults for depression, using evidence-based screening forms.
- Use a variety of educational materials, brief intervention techniques, and community resources to engage patients, increase their motivation to change, and support patients in establishing behavior change goals and implementing plans to meet those goals.
- Maintain accurate and up-to-date records and standardized data on all patients.
- Effectively communicate with the patient and care team.
- Actively facilitate patient engagement and follow-up in care.
- Systematically review the caseload with the consulting psychiatrist each week.
- Participate in development of maintenance plan with patients to help them maintain a healthy lifestyle.
- Works with LICSW and referral specialist on finding community resources for patient.



• Comfort with a patient-centered medical home approach to care.
• Ability to manage time, work and priorities while traveling between sites and working remotely.
• Ability to comfortably organize work and adapt to change on a regular basis.
• Aptitude in problem-solving and behavioral change strategies (i.e. Motivational Interviewing and Behavioral Activation)
• Ability to serve as a critical liaison to facilitate connections between people
• Ability and willingness to work in a time-limited, structured, and solution-focused environment
• Ability and willingness to function independently and proactively in a primary health care setting
• Ability to maintain a professional stance if conflicts arise with other staff
• Flexibility to adapt to unforeseen needs or circumstances
• Effective use of the Internet and Microsoft Office programs such as Word, Excel and Outlook

Basic Requirements

• Minimum 5 years in relevant setting (health care and/or behavioral health)
• Bachelor’s degree


• Experience in social work, counseling, health education, psychology, or behavioral health
  • Masters Degree and LCSW Eligible.

Applicants with relevant experience will be considered. Salem Hospital, a member of Mass General Brigham, is an affirmative action/equal opportunity employer. Minorities and women are strongly encouraged to apply. Pre-employment drug screening is required.

Apply Now

Katherine Melanson
Talent Acquisition Partner

Peabody, MA
With NSPG, you’ll experience:

Career advancement

Grow, learn and develop new practice innovations.

Continue your medical education.

Make academic connections and explore teaching opportunities.

Explore leadership opportunities.

Develop clinical and administrative career ladders.

A supportive practice environment

Collaborative professionals.

Patient-centered care model.

Leadership that listens and values your contributions and ideas.

Autonomy and respect for your skills and expertise.

Excellent salary and benefits.

Clinical excellence

NSPG’s MHQP Patient Experience surveys show that we perform higher than the state mean in all domains with 92% of patients indicating that they would recommend NSPG services.

Our physicians are polling in the top 75th percentile of AMGA Satisfaction metrics for almost every major category—the highest physician satisfaction scores of any medical group in the Boston region.

25th percentile in MGMA cost benchmarks and top 75th percentile in revenue benchmarks.

The North Shore area offers an excellent quality of life:
  • Communities with varied and rich histories and convenient access to museums, art, restaurants and shops.
  • Natural beauty, handsome architecture and vivid history—only 15 miles north of Boston.
  • 30 miles of gorgeous rocky coastline with breathtaking beaches and harbors.
  • World-class sailing and close proximity to the mountains and picturesque New England.
  • Easy access to a multitude of universities, colleges, and public and private schools.
Ipswich physicians join North Shore Physicians Group
Ipswich physicians join North Shore Physicians Group
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