Peabody, MA | Network/Systems/Help Desk Support

Business Support Analyst - NSPG Analytics Team


General Overview

As a member of the NSPG Analytics Team, the Business Support Specialist reports to the Business Support Manager. The Business Support Specialist also works directly with NSPG and affiliated medical groups' Operations, Finance, and Training teams, as well as staff at various levels throughout the organizations. The Business Support Specialist will be responsible for acquisition, analysis, interpretation, and reporting of clinical, financial, and administrative data to support medical groups' leadership strategy, operations, and a range of other performance improvement efforts. This opportunity offers a unique experience of bridging data with operations and spans all aspects of outpatient healthcare management.

Job Specific Responsibilities

Responsibilities include identifying areas for process and systems improvement, working with operational areas to document business needs, writing functional specifications, preparing and executing test plans, training users, coordinating interdisciplinary work groups, and project management.

  • Acts as liaison with NSMC, NSPG, NSHS, and affiliated medical groups' business owners and Finance to categorize and prioritize leakage targets and develop reporting requirements that effectively illustrate opportunities.
  • Identifies useful sources of data, initiates data collection, evaluates accuracy of data, and summarizes data into usable formats for planning, create actionable items.
  • Collaborates with IS when necessary to request and develop reports.
  • Develop metrics and dashboards to be used for operational improvement.
  • Analyzes and forecasts operational capacity impact(s) of attaining new business volumes in ROI analysis when applicable.
  • Measures success by trending key metrics and reporting out to leadership at regular intervals.
  • Liaison with other Mass General Brigham entities on referral management reporting and analytics best practices, tools and techniques
  • Drafts provider communications and educational/training literature aimed to positively influence referral behavior patterns.
  • Works independently with minimal supervision, sets priorities and manages deadlines. Safeguards, preserves and maintains confidentiality of all protected health information.
  • Performs special projects as requested.



  • Required: Bachelor's Degree


  • Required: Minimum of 3 years of experience in an analytical role
  • Preferred: Healthcare experience



• In depth understanding of relational databases, data management, as well as solid analytical and problem solving skills

• Intermediate to advanced skills with Microsoft Office applications (Excel, Access, Powerpoint and Word)
• Ability to query systems and abstract data
• Ability to understand the work environment and competing priorities in conjunction with developing/meeting
project goals.
• Detail oriented and work product has a very high level of accuracy
• Excellent interpersonal skills and strong written and verbal communications skills
• Ability to be flexible, versatile and adaptable in day-to-day activities


• Knowledge of CMS and MassHealth payment methodologies
• Experience with analytic tools such as Tableau
• Experience with Epic

Applicants with relevant experience will be considered. Salem Hospital, a member of Mass General Brigham, is an affirmative action/equal opportunity employer. Minorities and women are strongly encouraged to apply. Pre-employment drug screening is required.

Apply Now

Katherine Melanson
Talent Acquisition Partner

Peabody, MA
With NSPG, you’ll experience:

Career advancement

Grow, learn and develop new practice innovations.

Continue your medical education.

Make academic connections and explore teaching opportunities.

Explore leadership opportunities.

Develop clinical and administrative career ladders.

A supportive practice environment

Collaborative professionals.

Patient-centered care model.

Leadership that listens and values your contributions and ideas.

Autonomy and respect for your skills and expertise.

Excellent salary and benefits.

Clinical excellence

NSPG’s MHQP Patient Experience surveys show that we perform higher than the state mean in all domains with 92% of patients indicating that they would recommend NSPG services.

Our physicians are polling in the top 75th percentile of AMGA Satisfaction metrics for almost every major category—the highest physician satisfaction scores of any medical group in the Boston region.

25th percentile in MGMA cost benchmarks and top 75th percentile in revenue benchmarks.

The North Shore area offers an excellent quality of life:
  • Communities with varied and rich histories and convenient access to museums, art, restaurants and shops.
  • Natural beauty, handsome architecture and vivid history—only 15 miles north of Boston.
  • 30 miles of gorgeous rocky coastline with breathtaking beaches and harbors.
  • World-class sailing and close proximity to the mountains and picturesque New England.
  • Easy access to a multitude of universities, colleges, and public and private schools.
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