Clinical Business Analyst II

Salem, MA | IT/Health IT/Informatics


General Summary/Overview Statement

The Clinical Business Analyst reports to the Clinical Business Analyst Manager or Lead and is responsible for eliciting business requirements, executing user acceptance testing, and providing end user support to Epic users.

Principle Duties and Responsibilities

- Support and educate end users with Epic clinical and complementary applications
- Answer end user "how-to" questions
- Understand user requirements; translate them to functional requirements and assist end user with Epic request submissions
- Identify and resolve issues, and facilitate appropriate escalation for timely resolution
- Assist with developing and executing user acceptance testing plans including creation of test cases
- Participate in regular team meetings to discuss team and project/program related activities, issues, changes, and communication as needed
- Provide service to users , according to the defined service level agreements
- Adhere to recognized project management tools and methodologies
- Assist in identifying and recommending best practices for business analysis, training and end user support functions
- Communicate status on various project/program efforts to leadership, internal stakeholders and manage expectations
- Analyze business processes to ensure accurate system configuration
- Document and analyze business processes and drive business process improvement workflows
- Uses the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
- Create and run reports as needed using tools such as Workbench
- Other duties as assigned



- Bachelor's Degree in Business, IT, Healthcare, or related required;
- Must have 5 years of healthcare IT experience with a knowledge of clinical systems
- A combination of education and experience may be substituted for requirements
- Epic Certification desired or must obtain Epic training as outlined by program requirement

Skills/Abilities/Competencies Required

- Experience in end user management, preferably in a healthcare setting
- Knowledge of Clinical workflows
- Ability to effectively translate business requirements to functional requirements
- Possess strong interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization including both technical and non-technical personnel
- Strong problem solving and negotiation skills
- Ability to effectively conduct meetings, both formal and informal including departmental and clinical user meetings
- Requires minimal direction from leadership and possesses the ability to learn quickly
- Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds an levels within and external to the organization

Working Conditions

- Standard office environment with possible local travel to Partners sites
- May require travel for training
- On-call coverage likely as business needs dictate

Supervisory Responsibility

- No direct reports; provides guidance to less seasoned and new staff

It is the policy of North Shore Medical Center and North Shore Physicians Group to affirmatively implement equal opportunity to all qualified candidates and existing employees without regard to race, religion, color, national origin, sex, age, ancestry, disability, Veterans of the Vietnam Era status; or any other basis that would be in violation of any applicable ordinance or law. All aspects of employment including recruitment, selection, hiring, training, transfer, promotion, termination, compensation and benefits.

Why North Shore Physicians Group?

You’ll practice at the leading edge of patient-focused medicine in one of New England’s most scenic and historic locations. And you’ll make a difference every single day. Make your move to NSPG. We’re one team, with one focus. Join us.

With NSPG you’ll experience:

Excellent quality of life

The North Shore area offers:

  • Communities with varied and rich histories and convenient access to museums, art, restaurants and shops.
  • Natural beauty, handsome architecture and vivid history — only 15 miles north of Boston.
  • 30 miles of gorgeous rocky coastline with breathtaking beaches and harbors.
  • World-class sailing and close proximity to the mountains and picturesque New England.
  • Easy access to a multitude of universities, colleges, and public and private schools.

Clinical excellence

  • Our practices are certified Level 3 NCQA Patient-Centered Medical Homes.
  • For the fifth year in a row, North Shore Medical Center has been ranked a top regional hospital in Boston and Massachusetts by U.S. News & World Report.
  • Our affiliate, Massachusetts General Hospital, is one of U.S. News & World Report’s top three Honor Roll hospitals in America.
  • NSPG and NSMC use the Epic EMR that integrates patient care through the Partners HealthCare System, including Massachusetts General Hospital and Brigham and Women’s Hospital.

Career advancement

  • Grow, learn and develop new practice innovations.
  • Continue your medical education.
  • Make academic connections and explore teaching opportunities.
  • Explore leadership opportunities.
  • Develop clinical and administrative career ladders.

A supportive practice environment

  • Collaborative professionals.
  • Patient-centered care model.
  • Leadership that listens and values your contributions and ideas.
  • Autonomy and respect for your skills and expertise.
  • Excellent salary and benefits.


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