This is a full-time position for someone interested in helping patients with complex medical and social problems improve their access and utilization of health care services.
A Community Health Worker (CHW) is a trusted member of the community who helps patients better access and coordinate their health care. We believe that CHWs have the skills and experience to understand what patients are going through and help them get through difficult times. CHWs are people who come from the communities they serve. CHWs act as caring neighbors to help patients address the social and medical problems that lead to poor health. The goal of a high risk community health worker is to assist the high risk patients with the tasks of getting medical care, working on health goals (such as arranging care, filling medication prescriptions, planning healthy meals, or finding time to exercise), and to help them deal with the “real-life” issues that keep them from staying healthy. Although a CHW is not in a clinical role, having the capacity to learn basic clinical concepts in order to identify when a referral to a licensed clinician is appropriate is an important skill.
The CHW will work with high risk patients receiving care at NSPG/NSHC. This high-risk patient population presents a unique set of challenges, including higher rates of mental illness and substance abuse. These patients are also often harder to contact and engage, as well as having weaker ties to their primary care practice. Many of these patients visit their local emergency department instead of their primary care doctor and receive fragmented care. Our project aims to integrate CHWs into the primary care team, serving as a bridge between the primary care team and patients in the community that are at high risk but are disconnected with primary care. By doing so we hope to re-engage patients with their primary care team and improve their patient experience and health outcomes. As a CHW on this project, you will develop trusting working relationships with the patients you work with and be supported by a primary care team that includes primary care physicians, care coordinators, and social workers.
Preferred: Bachelor's Degree
Preferred: Bilingual language skills
Applicants with relevant experience will be considered. Salem Hospital, a member of Mass General Brigham, is an affirmative action/equal opportunity employer. Minorities and women are strongly encouraged to apply. Pre-employment drug screening is required.
Grow, learn and develop new practice innovations.
Continue your medical education.
Make academic connections and explore teaching opportunities.
Explore leadership opportunities.
Develop clinical and administrative career ladders.
A supportive practice environment
Patient-centered care model.
Leadership that listens and values your contributions and ideas.
Autonomy and respect for your skills and expertise.
Excellent salary and benefits.
NSPG’s MHQP Patient Experience surveys show that we perform higher than the state mean in all domains with 92% of patients indicating that they would recommend NSPG services.
Our physicians are polling in the top 75th percentile of AMGA Satisfaction metrics for almost every major category—the highest physician satisfaction scores of any medical group in the Boston region.
25th percentile in MGMA cost benchmarks and top 75th percentile in revenue benchmarks.
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