Epic Credentialed Trainer - NSPG Business Support Team

Peabody, MA | Education/Training


This is an exciting opportunity for a self-motivated thinker who is interested in working on the Partners-wide initiative, Partners eCare. With the guiding principle of "one patient, one record, one team, one Partners statement" this project will enable a seamless flow of clinical and administrative information about a patient anywhere within the Partners System, and ultimately improve the quality and safety of care for our patients.

Reporting to the Director of Business Strategy, the Credentialed Trainer (CT) is responsible for facilitating EPIC end user classroom training courses for an application designed by a PeC certified Instructional Designer. Credentialed Trainers also support the set up and takedown of classroom training space, the distribution of training materials and supplies, and classroom quality control. This includes the administration of proficiency assessments and class evaluations at the end of each session and sharing ideas to improve the effectiveness of the training with the course Instructional Designer.

The CT will support the development of future state workflows, policies and procedures, training coordination, conversion needs, cutover planning, and go-live support. In addition, the CT will work closely with the Business Support Project Manager and Operational Readiness Leads to facilitate completion of entity program tasks such as test scripts review and signoff, analysis of go-live critical reports, super user identification, end user testing coordination, and other project tasks as needed.


- Lead user training using the curriculum designed by the PeC certified instructional designers.
- Preparing for class
- Setting up the classroom
- Facilitating the class
- Following up on any outstanding questions that arise in the classroom
- Collecting valuable feedback from trainees in class and report that information to the certified instructional designer
- Helping instructional designers update training materials
- Testing lesson plans and training environment build
- Facilitating study halls and personalized labs for providers or other attendees
- Administer user proficiency assessments and in-system checklists
- Supporting users with at-the-elbow go-live support
- Administering post-live refresher, optimization, and skills enhancement training
- Assist with the facilitation of workgroup meetings to achieve project objectives: Requirements definition (functional and/or technical), Build/Remediation, System testing/quality assurance, Training, Implementation, Post-Implementation/on-going support, Project administrative activities, Documentation



Required: Experience in group facilitation or delivering presentations and comfortable interacting in a dynamic training situation

Preferred: Previous training experience is strongly preferred. Clinical or Healthcare experience/knowledge is strongly desired.


Required: Degree in a healthcare field or a Bachelor's degree

Preferred: Epic Credentialed


Required: Current driver's license valid in the state of Massachusetts or other evidence of equivalent mobility. Must obtain Credentialed Trainer status with Epic and demonstrate proficiency facilitating learning in the assigned Epic application before a panel of evaluators. Prior completion of credentialed training program desired or must obtain credentialed training as outlined by program requirements

Applicants with relevant experience will be considered. North Shore Medical Center is an affirmative action/equal opportunity employer. Minorities and women are strongly encouraged to apply. Pre-employment drug screening is required.

Why North Shore Physicians Group?

You’ll practice at the leading edge of patient-focused medicine in one of New England’s most scenic and historic locations. And you’ll make a difference every single day. Make your move to NSPG. We’re one team, with one focus. Join us.

With NSPG you’ll experience:

Excellent quality of life

The North Shore area offers:

  • Communities with varied and rich histories and convenient access to museums, art, restaurants and shops.
  • Natural beauty, handsome architecture and vivid history — only 15 miles north of Boston.
  • 30 miles of gorgeous rocky coastline with breathtaking beaches and harbors.
  • World-class sailing and close proximity to the mountains and picturesque New England.
  • Easy access to a multitude of universities, colleges, and public and private schools.

Clinical excellence

  • Our practices are certified Level 3 NCQA Patient-Centered Medical Homes.
  • For the fifth year in a row, North Shore Medical Center has been ranked a top regional hospital in Boston and Massachusetts by U.S. News & World Report.
  • Our affiliate, Massachusetts General Hospital, is one of U.S. News & World Report’s top three Honor Roll hospitals in America.
  • NSPG and NSMC use the Epic EMR that integrates patient care through the Partners HealthCare System, including Massachusetts General Hospital and Brigham and Women’s Hospital.

Career advancement

  • Grow, learn and develop new practice innovations.
  • Continue your medical education.
  • Make academic connections and explore teaching opportunities.
  • Explore leadership opportunities.
  • Develop clinical and administrative career ladders.

A supportive practice environment

  • Collaborative professionals.
  • Patient-centered care model.
  • Leadership that listens and values your contributions and ideas.
  • Autonomy and respect for your skills and expertise.
  • Excellent salary and benefits.


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