Peabody, MA | Quality Assurance

Epic Trainer - NSPG Business Support


About Us

North Shore Physicians Group (NSPG), the largest multispecialty group north of Boston, has a singular focus: the patient. We have a total of 27 locations across the North Shore, with more than 350 board-certified physicians, nurse practitioners, and other health care professionals working as one to provide exceptional care.

We are a national leader in improving care delivery, patient health and satisfaction. Through our partnership with North Shore Medical Center and our affiliation with Massachusetts General Hospital and Mass General Brigham, we offer such advances as EMRs, shared medical appointments, online access and remote patient monitoring. Our success is built on team-based practices, collaborative environments and the importance of work-life balance.

Bring your exceptional skills to our innovative practices and join us in driving medicine forward!

General Summary

This is an exciting opportunity for a self-motivated thinker who is interested in working with the Mass General Brigham, MGB Digital Health ECare (DHeC) and their guiding principles of “one patient, one record, one team, one MGB statement” the EMR enables a seamless flow of clinical and administrative information about a patient anywhere within MGB, and ultimately improves the quality and safety of care for our patients.

Reporting to the Business Support Manager, the Epic Trainer is responsible for facilitating Epic end user classroom training courses for an application designed by a DHeC certified Instructional Designer. Epic Trainers also support the set up and takedown of classroom training space, the distribution of training materials and supplies, and classroom quality control. This includes the administration of proficiency assessments and class evaluations at the end of each session and sharing ideas to improve the effectiveness of the training with the course Instructional Designer and Business Support Team.

The Epic Trainer will support the development of future state workflows, standard work, policies and procedures, training coordination, conversion needs, cutover planning, and go-live support. In addition, the Epic Trainer will work closely with the Business Support Director and Project Manager and Operational Leads to facilitate completion of entity program tasks such as test scripts review and signoff, analysis of go-live critical reports, super user identification, end user testing coordination, and other project tasks as needed.


  • Lead user training using the curriculum designed by the DHeC certified instructional designers
  • Preparing for class
  • Setting up the classroom
  • Facilitating the class
  • Following up on any outstanding questions that arise in the classroom
  • Collecting valuable feedback from trainees in class and report that information to the Business Support Manager
  • Helping instructional designers and Business Support Team update training materials
  • Testing lesson plans and training environment build
  • Facilitating study halls and personalization labs for providers or other attendees
  • Administer user proficiency assessments and in-system checklists
  • Supporting users with at-the-elbow go-live support
  • Administering post-live refresher, optimization, and skills enhancement training
  • Assist with the facilitation of workgroup meetings to achieve project objectives: Requirements definition (functional and/or technical), Build/Remediation, System testing/quality assurance, Training, Implementation, Post-Implementation/on-going support, Project administrative activities, Documentation



  • Required: Degree in a healthcare field or a Bachelor’s degree


  • Required: Experience in group facilitation or delivering presentations and comfortable interacting in a dynamic training situation
  • Preferred: Clinical or Healthcare experience/knowledge is strongly desired

Applicants with relevant experience will be considered. Salem Hospital, a member of Mass General Brigham, is an affirmative action/equal opportunity employer. Minorities and women are strongly encouraged to apply. Pre-employment drug screening is required.

Apply Now

Katherine Melanson
Talent Acquisition Partner

Peabody, MA
With NSPG, you’ll experience:

Career advancement

Grow, learn and develop new practice innovations.

Continue your medical education.

Make academic connections and explore teaching opportunities.

Explore leadership opportunities.

Develop clinical and administrative career ladders.

A supportive practice environment

Collaborative professionals.

Patient-centered care model.

Leadership that listens and values your contributions and ideas.

Autonomy and respect for your skills and expertise.

Excellent salary and benefits.

Clinical excellence

NSPG’s MHQP Patient Experience surveys show that we perform higher than the state mean in all domains with 92% of patients indicating that they would recommend NSPG services.

Our physicians are polling in the top 75th percentile of AMGA Satisfaction metrics for almost every major category—the highest physician satisfaction scores of any medical group in the Boston region.

25th percentile in MGMA cost benchmarks and top 75th percentile in revenue benchmarks.

The North Shore area offers an excellent quality of life:
  • Communities with varied and rich histories and convenient access to museums, art, restaurants and shops.
  • Natural beauty, handsome architecture and vivid history—only 15 miles north of Boston.
  • 30 miles of gorgeous rocky coastline with breathtaking beaches and harbors.
  • World-class sailing and close proximity to the mountains and picturesque New England.
  • Easy access to a multitude of universities, colleges, and public and private schools.
Ipswich physicians join North Shore Physicians Group
Ipswich physicians join North Shore Physicians Group
Maria Fagan, D.O. - North Shore Physicians Group, Marblehead Massachusetts
Maria Fagan, D.O. - North Shore Physicians Group, Marblehead Massachusetts
Jon Snyder M.D. - North Shore Physicians Group, Beverly Massachusetts
Jon Snyder M.D. - North Shore Physicians Group, Beverly Massachusetts

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