NSPG Senior Improvement Specialist

Peabody, MA | Professional/Managerial


The Senior Improvement Specialist functions as a lead facilitator, educator and coach for the implementation of Lean management across the organization. Leads improvement work across North Shore Physicians Group (NSPG), including office based and organization wide initiatives. NSPG is a large, community-based, multispecialty medical group with 25 practice affiliated with North Shore Medical Center.

  • Works in partnership with providers, staff, practice managers and senior leadership to develop improvement strategies and ensure adherence to the principles of Lean thinking, ensuring alignment with strategic priorities and selected value streams for the organization.
  • Trains and coaches others throughout the organization in Lean principles and methods.
  • Serves as the lead organizational resource for improvement training and facilitation.
  • May be asked to present, educate, and facilitate at all levels in the organization as well as to external audiences.
  • Provide supports to teams through observation, data analysis, and improvement, development of tests of change, implementation of standard work, and evaluation of impact.
  • Leads Rapid Process Improvement Workshops (RPIWs) and Kaizen Events as directed by Executive Leadership.
  • Facilitates and coaches team to report out on results of improvement.
  • Functions as a leader for organizational change using Lean production methods.



- Required:

o Strong leadership, facilitation, interpersonal, team building, project management, written/verbal communication, and conflict resolution skills.

o Willingness to challenge the status quo to ensure lean principles are implemented, as well as be able to understand the organizational change strategy and articulate this to audiences.

o Excellent organization and time management skills to lead and monitor project progress.

o Ability to exert leadership and influence without direct authority with participating staff, providers and front-line managers.

o Excellent presentation skills, as well as highly effective verbal and written communication skills.

o Expertise in lean improvement concepts, tools and methods.

o Computer skills including Microsoft Word, PowerPoint, Excel and other programs as needed

o Ability to complete work under pressure and to meet deadlines.

- Preferred: Project Management


- Required: Demonstrated success in leading results-driven organizational projects, 3 years of Lean/Six Sigma (or similar experience) or 5+ years of progressive health care experience

- Preferred: 1+ year of direct clinical care experience

Education/Degree requirements:

- Required: Bachelors Degree

- Preferred: Masters Degree is Business, Health Administration, Nursing, Public Health or System Engineering

Licensure, Certifications, or Registration:

- Required: Lean Certification or equivalent designation (e.g. Six Sigma, Improvement Advisor, etc)

Applicants with relevant experience will be considered. North Shore Medical Center is an affirmative action/equal opportunity employer. Minorities and women are strongly encouraged to apply. Pre-employment drug screening is required.

Why North Shore Physicians Group?

You’ll practice at the leading edge of patient-focused medicine in one of New England’s most scenic and historic locations. And you’ll make a difference every single day. Make your move to NSPG. We’re one team, with one focus. Join us.

With NSPG you’ll experience:

Excellent quality of life

The North Shore area offers:

  • Communities with varied and rich histories and convenient access to museums, art, restaurants and shops.
  • Natural beauty, handsome architecture and vivid history — only 15 miles north of Boston.
  • 30 miles of gorgeous rocky coastline with breathtaking beaches and harbors.
  • World-class sailing and close proximity to the mountains and picturesque New England.
  • Easy access to a multitude of universities, colleges, and public and private schools.

Clinical excellence

  • Our practices are certified Level 3 NCQA Patient-Centered Medical Homes.
  • For the fifth year in a row, North Shore Medical Center has been ranked a top regional hospital in Boston and Massachusetts by U.S. News & World Report.
  • Our affiliate, Massachusetts General Hospital, is one of U.S. News & World Report’s top three Honor Roll hospitals in America.
  • NSPG and NSMC use the Epic EMR that integrates patient care through the Partners HealthCare System, including Massachusetts General Hospital and Brigham and Women’s Hospital.

Career advancement

  • Grow, learn and develop new practice innovations.
  • Continue your medical education.
  • Make academic connections and explore teaching opportunities.
  • Explore leadership opportunities.
  • Develop clinical and administrative career ladders.

A supportive practice environment

  • Collaborative professionals.
  • Patient-centered care model.
  • Leadership that listens and values your contributions and ideas.
  • Autonomy and respect for your skills and expertise.
  • Excellent salary and benefits.


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