Responsible for handling a high volume of incoming calls from both physician's offices and patients. Will schedule, re-schedule, update and change patient appointments in a timely manner. Responsible for ensuring pre-cert/authorization requirements have been met. Will have thorough knowledge of CPT and ICD-9 codes. Scheduler will be responsible for pre-registration. Responsible for filing and interpretation of physician orders.
Scheduler is responsible forupdating demographic information. Generate a patient itinerary containing warning and preparationinstruction after each procedure is booked. Scheduler will ensure it will be mailed in a timely fashion. Assist patients ranging in age from adult togeriatrics who may call to verify the time/date or other information abouttheir procedures.
Required: Includes solving, operating, reasoning,interpreting, remembering, understanding, directing, controlling, computing,and counting. Good Counseling and communication skills. Strong interpersonalskills, courtesy and tact with patient, family members, physicians and staffmembers. Analytical ability for numbers and situations. Keyboard, Computer,CustomerService Skills,and office machine experience
Preferred; Two year experience in a physician's office setting withscheduling responsibilities or in a health care environment with admittingbackground preferred Typing proficiencyof 40 words per minute preferred.
Preferred; High school diploma preferred which generallyprovides the ability to read and write in order to schedule patients and readwarning and preparation experience.
Applicants with relevant experience will be considered. Salem Hospital, a member of Mass General Brigham, is an affirmative action/equal opportunity employer. Minorities and women are strongly encouraged to apply. Pre-employment drug screening is required.
Grow, learn and develop new practice innovations.
Continue your medical education.
Make academic connections and explore teaching opportunities.
Explore leadership opportunities.
Develop clinical and administrative career ladders.
A supportive practice environment
Patient-centered care model.
Leadership that listens and values your contributions and ideas.
Autonomy and respect for your skills and expertise.
Excellent salary and benefits.
NSPG’s MHQP Patient Experience surveys show that we perform higher than the state mean in all domains with 92% of patients indicating that they would recommend NSPG services.
Our physicians are polling in the top 75th percentile of AMGA Satisfaction metrics for almost every major category—the highest physician satisfaction scores of any medical group in the Boston region.
25th percentile in MGMA cost benchmarks and top 75th percentile in revenue benchmarks.
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