OverviewThe Patient Service Representative is a multi-tasking position that consists of all front-end functions including customer service, telephone management, scheduling, registration, copay collections, time of service account management, charge entry, and appropriate cash and end-of-day closure procedures. Under the direct supervision of the Supervisor of Front-End Operations, or the Site Manager, Patient Service Representative (PSR) will ensure that all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to, or during each patient visit. In this role, the PSR will perform appropriate and timely charge entry for all patient visits, manage cash drawers according to established protocols, post cash to patients accounts, and manage patient responsible account balances at the time of service. Collaborative interaction with patients, physicians, other staff members and management, patient satisfaction and accurate processing of all front-end functions are integral to the success of this individual.
- The PSR must have excellent interpersonal skills, customer orientation and an outgoing and pleasant demeanor
- Prior experience and demonstrated competence with patient or customer information systems, cash control.
- 2 years of relevant front-desk and customer related experience in a healthcare facility or 3 years in a front-end customer service position preferred.
- High School Diploma or College level course work preferred but not required.
It is the policy of North Shore Medical Center and North Shore Physicians Group to affirmatively implement equal opportunity to all qualified candidates and existing employees without regard to race, religion, color, national origin, sex, age, ancestry, disability, Veterans of the Vietnam Era status; or any other basis that would be in violation of any applicable ordinance or law. All aspects of employment including recruitment, selection, hiring, training, transfer, promotion, termination, compensation and benefits.