Salem, MA | Customer Service

Patient Service Representative - NSPG GI

Overview

About Us

North Shore Physicians Group (NSPG), the largest multi-specialty physicians group north of Boston, is a leader in innovative practices. We are explorers at heart! Here, ideas come from everyone—to the benefit of everyone we serve.

We continually seek the best ways to streamline care for both patients and providers. Our medical team of more than 400 physicians, nurse practitioners, physician assistants, and other care professionals is consistently working together to discover new ways to improve and enhance our practices to benefit the health of our patients and the careers of our providers.

With NSPG as your employer, you’ll experience clinical excellence, supportive practice environments, and opportunities for career advancement! Through our team-based approach, the goal is to make our practice of medicine smarter and more efficient.

Location:

We are located at 55 Highland Avenue, Suite 101, in Salem, MA. This is an outpatient Gastroenterology office open Monday-Friday, 8am-5pm.

Are you ready to bring your exceptional skills to this innovative practice and join us in driving medicine forward?

General Overview:

The Patient Service Representative is a multi-tasking position that consists of all front-end functions including:

  • Customer service
  • Telephone management
  • Scheduling
  • Registration
  • Copay collections
  • Time of service account management
  • Charge entry
  • Appropriate cash and end-of-day closure procedures

Under the direct supervision of the Supervisor of Front-End Operations, or the Site Manager, Patient Service Representative (PSR) will:

  • Ensure that all provider schedules are appropriately populated
  • Telephones are responded to according to established protocols
  • Complete registration information is captured prior to, or during each patient visit
  • Perform appropriate and timely charge entry for all patient visits
  • Manage cash drawers according to established protocols
  • Post cash to patients accounts
  • Manage patient responsible account balances at the time of service

Collaborative interaction with patients, physicians, other staff members and management, patient satisfaction and accurate processing of all front-end functions are integral to the success of this individual.


Qualifications

Required:

The PSR must have excellent interpersonal skills, customer orientation and an outgoing and pleasant demeanor.

Prior experience and demonstrated competence with patient or customer information systems, cash control.

2 years of relevant front-desk and customer related experience in a healthcare facility or 3 years in a front-end customer service position preferred.

High School Diploma or College level course work preferred but not required.


Applicants with relevant experience will be considered. Salem Hospital, a member of Mass General Brigham, is an affirmative action/equal opportunity employer. Minorities and women are strongly encouraged to apply. Pre-employment drug screening is required.

Apply Now

Katherine Melanson
Talent Acquisition Partner



Salem, MA
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With NSPG, you’ll experience:

Career advancement

Grow, learn and develop new practice innovations.

Continue your medical education.

Make academic connections and explore teaching opportunities.

Explore leadership opportunities.

Develop clinical and administrative career ladders.

A supportive practice environment

Collaborative professionals.

Patient-centered care model.

Leadership that listens and values your contributions and ideas.

Autonomy and respect for your skills and expertise.

Excellent salary and benefits.

Clinical excellence

NSPG’s MHQP Patient Experience surveys show that we perform higher than the state mean in all domains with 92% of patients indicating that they would recommend NSPG services.

Our physicians are polling in the top 75th percentile of AMGA Satisfaction metrics for almost every major category—the highest physician satisfaction scores of any medical group in the Boston region.

25th percentile in MGMA cost benchmarks and top 75th percentile in revenue benchmarks.

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The North Shore area offers an excellent quality of life:
  • Communities with varied and rich histories and convenient access to museums, art, restaurants and shops.
  • Natural beauty, handsome architecture and vivid history—only 15 miles north of Boston.
  • 30 miles of gorgeous rocky coastline with breathtaking beaches and harbors.
  • World-class sailing and close proximity to the mountains and picturesque New England.
  • Easy access to a multitude of universities, colleges, and public and private schools.
Ipswich physicians join North Shore Physicians Group
Ipswich physicians join North Shore Physicians Group
Maria Fagan, D.O. - North Shore Physicians Group, Marblehead Massachusetts
Maria Fagan, D.O. - North Shore Physicians Group, Marblehead Massachusetts
Jon Snyder M.D. - North Shore Physicians Group, Beverly Massachusetts
Jon Snyder M.D. - North Shore Physicians Group, Beverly Massachusetts

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