About Us
Salem Hospital is the North Shore’s largest healthcare provider and one of its largest employers. We offer comprehensive care and a commitment to exceptional quality, safety and kindness.
As a member of Mass General Brigham, founded by Brigham and Women’s Hospital and Massachusetts General Hospital, we provide North Shore patients with access to some of the most talented sub-specialists in the world through clinical collaborations.
The Opportunity
We are seeking a full-time, 40-hour Patient Service Representative to support our Lynn office located at
When hiring, we take a people-first approach. To thrive in this practice setting, the ideal candidate is someone who wants longevity in their career and to be part of a large, dynamic team. Skills and competencies can be taught, so we look for candidates with the desire to help people (all people), as well as positive attitudes, innovative spirits, and genuine passion for the work.
We value, respect, and appreciate our team members’ questions and ideas and look to the individuals doing the work to drive process improvement, determine best practices, and trial creative solutions. We firmly believe that diversity, equity, and inclusion make us stronger and are essential to providing excellent care. We strive to build a workforce that reflects the communities we serve.
Are you ready to bring your talent to this team and join us in driving medicine forward?
Responsibilities
Our Patient Service Representatives play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Representatives serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients' expectations.
• Leading up to the patient visit, Patient Service Representatives schedule all appointments and obtain Prior Authorizations from insurances when needed for specific exams.
• During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, and assisting with any pre-visit paperwork/forms.
• At the conclusion of the visit, during check-out, Patient Service Representatives are tasked with the completion of forms, collection of co-payments, and scheduling follow-up appointments, tests, and/or procedures.
Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.
Qualifications
We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting! Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Patient Service Representative role is the opportunity for you. When hiring, we look for candidates who not only possess relevant skills, but also positive attitudes, innovative spirits, and genuine passion for the work.
Applicants with relevant experience will be considered. Salem Hospital, a member of Mass General Brigham, is an affirmative action/equal opportunity employer. Minorities and women are strongly encouraged to apply. Pre-employment drug screening is required.
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Career advancement
Grow, learn and develop new practice innovations.
Continue your medical education.
Make academic connections and explore teaching opportunities.
Explore leadership opportunities.
Develop clinical and administrative career ladders.
A supportive practice environment
Collaborative professionals.
Patient-centered care model.
Leadership that listens and values your contributions and ideas.
Autonomy and respect for your skills and expertise.
Excellent salary and benefits.
Clinical excellence
NSPG’s MHQP Patient Experience surveys show that we perform higher than the state mean in all domains with 92% of patients indicating that they would recommend NSPG services.
Our physicians are polling in the top 75th percentile of AMGA Satisfaction metrics for almost every major category—the highest physician satisfaction scores of any medical group in the Boston region.
25th percentile in MGMA cost benchmarks and top 75th percentile in revenue benchmarks.
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