Patient Services Coordinat II- 40 hrs,Day, Mon-Fri, 9:30am -6:00pm

Salem, MA | Administrative Support


In a clinical setting, performs a variety of patient service and administrative duties and office work. Typically requires experience. May coordinate tests, referrals and appointments. May assist with training and guidance of staff.

Job Specific Responsibilities:
  • Performs patient service and administrative duties and office work.
  • Coordinates diagnostic tests referrals and tracks appointments visits and authorization
  • Verifies Insurance
  • Prepares Billing
  • Collects data and generates quality assurance reports
  • May provides cross coverage to other practices and/or positions, as appropriate
  • Provides basic information to patients
  • Triages Phone calls
  • Orders Medical Records
  • Registers and re-registers Patients
  • Schedules Patient appointments using an automated or manual system
  • Ensures patient forms are completed accurately
  • Verifies Patient Demographics/EDI Insurance Verification
  • Collects Co-Pays
  • Assists with training/orienting of new staff
  • Order Entry
  • May include duties and responsibilities of the Office Assistant and the Patient Services Coordinator I
  • Performs and participates in special projects as directed
  • May assist with training and guidance of staff.
  • Acts as a liaison with other hospital departments and PHS affiliates
  • Provides functional guidance to Levels I & II EE's
  • Participates in department or hospital wide committee's.



  • Word Processing Skills. Knowledge ofSpreadsheets and database systems. Accurate typing. Understands HMO, managedCare and various coverage options. Strong Communication Skills, both oral andwritten. Ability to Prioritize work.
  • Minimumof 3 years related experience, preferably in a clinical setting or PatientServices Coordinator I could move into this level within 1-3 years based ondemonstrated proficiency
  • HS Diploma required


  • Completion of a certificate and Associate degree preferred inBusiness related or Medical assisting program or Equivalent.

Applicants with relevant experience will be considered. North Shore Medical Center is an affirmative action/equal opportunity employer. Minorities and women are strongly encouraged to apply. Pre-employment drug screening is required.

Why North Shore Physicians Group?

You’ll practice at the leading edge of patient-focused medicine in one of New England’s most scenic and historic locations. And you’ll make a difference every single day. Make your move to NSPG. We’re one team, with one focus. Join us.

With NSPG you’ll experience:

Excellent quality of life

The North Shore area offers:

  • Communities with varied and rich histories and convenient access to museums, art, restaurants and shops.
  • Natural beauty, handsome architecture and vivid history — only 15 miles north of Boston.
  • 30 miles of gorgeous rocky coastline with breathtaking beaches and harbors.
  • World-class sailing and close proximity to the mountains and picturesque New England.
  • Easy access to a multitude of universities, colleges, and public and private schools.

Clinical excellence

  • Our practices are certified Level 3 NCQA Patient-Centered Medical Homes.
  • For the fifth year in a row, North Shore Medical Center has been ranked a top regional hospital in Boston and Massachusetts by U.S. News & World Report.
  • Our affiliate, Massachusetts General Hospital, is one of U.S. News & World Report’s top three Honor Roll hospitals in America.
  • NSPG and NSMC use the Epic EMR that integrates patient care through the Partners HealthCare System, including Massachusetts General Hospital and Brigham and Women’s Hospital.

Career advancement

  • Grow, learn and develop new practice innovations.
  • Continue your medical education.
  • Make academic connections and explore teaching opportunities.
  • Explore leadership opportunities.
  • Develop clinical and administrative career ladders.

A supportive practice environment

  • Collaborative professionals.
  • Patient-centered care model.
  • Leadership that listens and values your contributions and ideas.
  • Autonomy and respect for your skills and expertise.
  • Excellent salary and benefits.


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