Salem, MA | Administrative Support

Patient Services Coordinator II 20 hours


In a clinical setting, performs a variety of patient service and administrative duties and office work. Typically requires experience. May coordinate tests, referrals and appointments. May assist with training and guidance of staff.

Job Specific Responsibilities:
  • Performs patient service and administrative duties and office work.
  • Coordinates diagnostic tests referrals and tracks appointments visits and authorization
  • Verifies Insurance
  • Prepares Billing
  • Collects data and generates quality assurance reports
  • May provides cross coverage to other practices and/or positions, as appropriate
  • Provides basic information to patients
  • Triages Phone calls
  • Orders Medical Records
  • Registers and re-registers Patients
  • Schedules Patient appointments using an automated or manual system
  • Ensures patient forms are completed accurately
  • Verifies Patient Demographics/EDI Insurance Verification
  • Collects Co-Pays
  • Assists with training/orienting of new staff
  • Order Entry
  • May include duties and responsibilities of the Office Assistant and the Patient Services Coordinator I
  • Performs and participates in special projects as directed
  • May assist with training and guidance of staff.
  • Acts as a liaison with other hospital departments and PHS affiliates
  • Provides functional guidance to Levels I & II EE's
  • Participates in department or hospital wide committee's.



  • Word Processing Skills. Knowledge ofSpreadsheets and database systems. Accurate typing. Understands HMO, managedCare and various coverage options. Strong Communication Skills, both oral andwritten. Ability to Prioritize work.
  • Minimumof 3 years related experience, preferably in a clinical setting or PatientServices Coordinator I could move into this level within 1-3 years based ondemonstrated proficiency
  • HS Diploma required


  • Completion of a certificate and Associate degree preferred inBusiness related or Medical assisting program or Equivalent.

Applicants with relevant experience will be considered. Salem Hospital, a member of Mass General Brigham, is an affirmative action/equal opportunity employer. Minorities and women are strongly encouraged to apply. Pre-employment drug screening is required.

Katherine Melanson
Talent Acquisition Partner

Salem, MA
With NSPG, you’ll experience:

Career advancement

Grow, learn and develop new practice innovations.

Continue your medical education.

Make academic connections and explore teaching opportunities.

Explore leadership opportunities.

Develop clinical and administrative career ladders.

A supportive practice environment

Collaborative professionals.

Patient-centered care model.

Leadership that listens and values your contributions and ideas.

Autonomy and respect for your skills and expertise.

Excellent salary and benefits.

Clinical excellence

NSPG’s MHQP Patient Experience surveys show that we perform higher than the state mean in all domains with 92% of patients indicating that they would recommend NSPG services.

Our physicians are polling in the top 75th percentile of AMGA Satisfaction metrics for almost every major category—the highest physician satisfaction scores of any medical group in the Boston region.

25th percentile in MGMA cost benchmarks and top 75th percentile in revenue benchmarks.

The North Shore area offers an excellent quality of life:
  • Communities with varied and rich histories and convenient access to museums, art, restaurants and shops.
  • Natural beauty, handsome architecture and vivid history—only 15 miles north of Boston.
  • 30 miles of gorgeous rocky coastline with breathtaking beaches and harbors.
  • World-class sailing and close proximity to the mountains and picturesque New England.
  • Easy access to a multitude of universities, colleges, and public and private schools.
Ipswich physicians join North Shore Physicians Group
Ipswich physicians join North Shore Physicians Group
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Maria Fagan, D.O. - North Shore Physicians Group, Marblehead Massachusetts
Jon Snyder M.D. - North Shore Physicians Group, Beverly Massachusetts
Jon Snyder M.D. - North Shore Physicians Group, Beverly Massachusetts

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