Marblehead, MA | Nursing-Other

Resource Nurse - Family Medicine, Marblehead


About Us

North Shore Physicians Group (NSPG), the largest multi-specialty physicians group north of Boston, is a leader in innovative practices. We are explorers at heart! Here, ideas come from everyone—to the benefit of everyone we serve.

We continually seek the best ways to streamline care for both patients and providers. Our medical team of more than 400 physicians, nurse practitioners, physician assistants, and other care professionals is consistently working together to discover new ways to improve and enhance our practices to benefit the health of our patients and the careers of our providers.

With NSPG as your employer, you’ll experience clinical excellence, supportive practice environments, and opportunities for career advancement! Through our team-based approach, the goal is to make our practice of medicine smarter and more efficient.


We are located at 1 Widger Road, in Marblehead, MA. As a Primary Care Family Medicine office we provide physical examinations, routine health screenings and preventative care for everyone - infants through geriatrics.

Are you ready to bring your exceptional skills to this innovative practice and join us in driving medicine forward?

What you will do:

Under the direction of the PCP and Practice Manager, the Resource Nurse is responsible for ensuring that patients receive timely, high quality and efficient health care and support services within and outside of the Patient Centered Medical Home. The Resource Nurse:

  • Works closely and collegially with physicians, associate providers, clinical and administrative staff
  • Collaborates to enhance the delivery of patient care services along the continuum of care
  • Works closely with the nurse care manager and assists in the management of patients
  • Promotes patient satisfaction by interacting with patients in a professional, friendly manner consistent with their needs

Job Specific Responsibilities: Under the direction of the Primary Care Provider and in collaboration with the PCMH Care Manager:

Direct Patient Care:

  • Assists with phone triage for complex urgent calls.
  • Assists Care Team when office emergencies arise:
    • Monitors patient and provides support to patient/family
    • Provides hand off to EMS and ED (in collaboration with Provider)
  • Assists the Care Team to remain in flow:
    • When necessary and if MA unavailable:
      • Administers injections, medications and provides complex wound care
      • Assists with minor surgery , office laboratory and other tests.
  • Instructs patients regarding preparation for various tests and procedures.
  • Communicates and interprets providers clinical information and instructions to patients.
  • Provides patient education/coaching and gives handoff to Care Manager if appropriate.

Care Coordination:

  • Maintains a list of community resources
  • Obtain authorization for services/equipment
  • Initiates Home Care Referrals and assists with coordination of home care services
  • Arrange follow up after hospitalization
  • Assists with Post ED/Hospital/Post Acute Follow up calls
  • Initiates referral for education using internal and external sources
  • Perform other duties as related to medical home as assigned
  • Communicates appropriately and effectively with patients
    • Recognizes and respects cultural diversity
    • Adapts communication to the patient’s understanding
    • Employs professional telephone and interpersonal techniques
    • Serves as a communication liaison between the physician and the patient
  • Functions as an integral part of the patient care team
    • Interacts in a professional, cooperative way with other practice staff
    • Accepts and delegates responsibilities in a positive manner
    • Engages in constructive problem solving with others in the practice as problems arise
    • Attends and participates in practice staff meetings
  • Promotes patient/customer satisfaction by interacting with patients in a professional, friendly manner consistent with their needs
  • Adheres to Human Resource policies with respect to attendance and dress code
  • Adheres to North Shore Physicians Group customer service philosophy in all patient interactions


What you will need:

  • Excellent critical thinking skills
  • Excellent communication skills
  • Document all patient communications and clinical treatments accurately and appropriately
  • Comply with established risk management and safety procedures
  • Comply with all local, state and federal privacy and confidentiality rules and regulations
  • Sound judgment and problem solving ability
  • Ability to prioritize tasks in a complex and busy environment and see them through to completion
  • Accuracy and attention to detail
  • Maintain or obtain CPR certification and participate in site-based CPR drills.
  • Educates the patient within the scope of practice and as directed by supervising care manager in health maintenance, disease prevention, disease management and compliance with the patient’s treatment plan.
  • Helps the provider and patient identify community resources for health maintenance and disease prevention.
  • Assists provider and other office staff in population management using available tools
  • Use of Electronic Medical Record
  • Completion of an accredited Nursing degree program

One of the following:

  • 3 years of experience as an LPN OR
  • 1-2 years experience as RN

One of the following:

  • RN with an active license to practice in Massachusetts OR
  • LPN with an active license to practice in Massachusetts

Applicants with relevant experience will be considered. Salem Hospital, a member of Mass General Brigham, is an affirmative action/equal opportunity employer. Minorities and women are strongly encouraged to apply. Pre-employment drug screening is required.

Apply Now

Katherine Melanson
Talent Acquisition Partner

Marblehead, MA
With NSPG, you’ll experience:

Career advancement

Grow, learn and develop new practice innovations.

Continue your medical education.

Make academic connections and explore teaching opportunities.

Explore leadership opportunities.

Develop clinical and administrative career ladders.

A supportive practice environment

Collaborative professionals.

Patient-centered care model.

Leadership that listens and values your contributions and ideas.

Autonomy and respect for your skills and expertise.

Excellent salary and benefits.

Clinical excellence

NSPG’s MHQP Patient Experience surveys show that we perform higher than the state mean in all domains with 92% of patients indicating that they would recommend NSPG services.

Our physicians are polling in the top 75th percentile of AMGA Satisfaction metrics for almost every major category—the highest physician satisfaction scores of any medical group in the Boston region.

25th percentile in MGMA cost benchmarks and top 75th percentile in revenue benchmarks.

The North Shore area offers an excellent quality of life:
  • Communities with varied and rich histories and convenient access to museums, art, restaurants and shops.
  • Natural beauty, handsome architecture and vivid history—only 15 miles north of Boston.
  • 30 miles of gorgeous rocky coastline with breathtaking beaches and harbors.
  • World-class sailing and close proximity to the mountains and picturesque New England.
  • Easy access to a multitude of universities, colleges, and public and private schools.
Ipswich physicians join North Shore Physicians Group
Ipswich physicians join North Shore Physicians Group
Maria Fagan, D.O. - North Shore Physicians Group, Marblehead Massachusetts
Maria Fagan, D.O. - North Shore Physicians Group, Marblehead Massachusetts
Jon Snyder M.D. - North Shore Physicians Group, Beverly Massachusetts
Jon Snyder M.D. - North Shore Physicians Group, Beverly Massachusetts

Keywords: Boston medical center, Boston area, Best regional hospital, Best hospital, North Shore’s largest provider, North Shore Medical Center, Massachusetts General Hospital, Brigham and Women’s Hospital, Salem Hospital, Union Hospital, Designated stroke center, High-performing, Partners HealthCare, Community health, Community hospital system, Clinician, Massachusetts hospital, Electronic medical records, Epic EMRs, In-patient, Teaching, Academic medicine, Clinical ladder, Level III Trauma Center, Nationally recognized, Outpatient, Patient-focused care, Patient-Centered Medical Home, Provider, Wellness, U.S. New & World Report ranking, Expert, Serve, Care, Healthcare, Multispecialty, Boston, North Shore, Marblehead, Salem, Peabody, Danvers, Lynnfield, Lynn, Melrose, Wakefield, Manchester, Nahant, Topsfield, Wenham, Middleton, Malden, Revere, Beverly, Rowley, Saugus, Swampscott