Somerville, MA | Schedular

Scheduling Specialist, Cardiology - Ambulatory Access Center

Overview

About Us

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

The Vision

The Mass General Brigham system is embarking on an Ambulatory Care Transformation journey. The Ambulatory Access Center aims to improve patient access, navigation, and retention to provide seamless care across our system

The Opportunity

We are seeking full-time Scheduling Specialists to support Cardiology patients and providers. Responsibilities include fielding incoming phone calls, handling online requests, performing patient registration, placing outbound phone calls, and scheduling appointments. This is a telephone-based position operating in a call center style department; there is no face-to-face interaction with patients or other customers. Our goal is to ensure that patients, referring providers, and other customers receive timely, efficient, and high-quality service. In this role, you get the opportunity to directly impact patient experience and help us drive healthcare forward!

Location

Our Ambulatory Access Center team is based out of our Mass General Brigham headquarters located in Assembly Row (Somerville, MA). Our 160-person office suite serves as the onboarding/training hub for the Schedulers, Referral Coordinators, Registration Specialists, and Clinical Advice/Triage Nurses that join our team as part of our Ambulatory Care Transformation Initiative. Employees are expected to be onsite for all hours worked during the first 90 days of employment for onboarding/training. There are options for hybrid work after the successful completion of the training program, based on performance.


Qualifications

Qualifications

  • Education
    • High School Diploma required
    • Associate’s Degree preferred
    • Completion of a certified Medical Terminology course preferred
  • Experience
  • Medical office or health care or other relevant experience required
  • Prior customer service work experience, specifically in a contact/call center environment preferred
  • Basic computer skills, including proven ability to effectively use of Microsoft Outlook, Excel and general data entry concepts and search functionality required
  • Epic experience strongly preferred

We look for candidates who possess not only the relevant skills and growth potential, but positive attitudes, flexibility, creative mindsets, and genuine passion for the work. Are you ready to join our growing team?


Applicants with relevant experience will be considered. Salem Hospital, a member of Mass General Brigham, is an affirmative action/equal opportunity employer. Minorities and women are strongly encouraged to apply. Pre-employment drug screening is required.


Katherine Melanson
Talent Acquisition Partner



Somerville, MA
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With NSPG, you’ll experience:

Career advancement

Grow, learn and develop new practice innovations.

Continue your medical education.

Make academic connections and explore teaching opportunities.

Explore leadership opportunities.

Develop clinical and administrative career ladders.

A supportive practice environment

Collaborative professionals.

Patient-centered care model.

Leadership that listens and values your contributions and ideas.

Autonomy and respect for your skills and expertise.

Excellent salary and benefits.

Clinical excellence

NSPG’s MHQP Patient Experience surveys show that we perform higher than the state mean in all domains with 92% of patients indicating that they would recommend NSPG services.

Our physicians are polling in the top 75th percentile of AMGA Satisfaction metrics for almost every major category—the highest physician satisfaction scores of any medical group in the Boston region.

25th percentile in MGMA cost benchmarks and top 75th percentile in revenue benchmarks.

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The North Shore area offers an excellent quality of life:
  • Communities with varied and rich histories and convenient access to museums, art, restaurants and shops.
  • Natural beauty, handsome architecture and vivid history—only 15 miles north of Boston.
  • 30 miles of gorgeous rocky coastline with breathtaking beaches and harbors.
  • World-class sailing and close proximity to the mountains and picturesque New England.
  • Easy access to a multitude of universities, colleges, and public and private schools.
Ipswich physicians join North Shore Physicians Group
Ipswich physicians join North Shore Physicians Group
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Jon Snyder M.D. - North Shore Physicians Group, Beverly Massachusetts

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