Peabody, MA | Professional/Managerial

Senior Improvement Specialist - North Shore Physicians Group


About Us

North Shore Physicians Group (NSPG), the largest multi-specialty physicians group north of Boston, is a leader in innovative practices. We are explorers at heart. We continually seek the best ways to streamline care—for both patients and providers. Our medical team of more than 400 physicians, nurse practitioners, physician assistants, and other care professionals is consistently working together to discover new ways to improve and enhance our practices to benefit the health of our patients and the careers of our providers.

General Overview

Under the supervision of the Manager of Lean Strategy & Innovation and within the Kaizen Promotion Office, the Senior Improvement Specialist will function as a lead facilitator, educator and coach for the implementation of lean improvement across North Shore Physicians Group. Work in partnership with providers, staff, managers, and senior leadership to develop improvement strategies and ensure adherence to the principles of Lean thinking, ensuring alignment with strategic priorities and selected value streams work for the organization. Train and coach team members within the organization in Lean principles and methods. Serve as a lead organizational resource for improvement training and facilitation. May be asked to present, educate, and facilitate at all levels in the organization. Provide support to local teams through observation, data analysis, development of tests of change, implementation of standard work, and the evaluation of impact. Lead Rapid Process Improvement Workshops (RPIWs) and Kaizen Events. This role functions as a champion for organizational change and alignment with lean methodology.


  • Demonstrate leadership within the Kaizen Promotion Office (KPO) by:
    • Participating in planning for Lean implementation, ensuring alignment with strategic goals.
    • Mentoring and precepting new staff within the KPO
    • Maintaining Advanced Lean Certification and RPIW Leadership Certification
  • Facilitate Value Stream Improvement by:
    • Conducting baseline assessments (including target sheets, 5S achievement, education and training needs, post event tracking and implementation, and the development and rollout of Standard Work).
    • Leading and coaching improvement events such as RPIWs and Kaizen Events.
    • Supporting local leadership and Process Owners with implementation of improvement efforts
    • Ensuring adherence to the established standards for RPIW activities, to include but not limited to newspaper and target sheet review, auditing RPIWs completed by Certified Leaders outside of the KPO, monitoring 5S.
    • Serves as a lead Lean consultant for the organization.
  • Educate and train by:
    • Planning and executing Lean/improvement training programs
    • Developing new curriculum and modifying existing modules based on best practice, technological advances, and variation in audience needs.
    • Independently teaching all content modules to levels ranging from novice to experienced
    • Using knowledge in performance improvement, team facilitation, data analysis and process change to assist teams and work groups in achieving their stated goals
    • Coaching operational leaders to utilize the skills of Daily Lean Management to harness the creativity of staff members, perform direct observation, and use visual controls to manage and improve their practice
  • Facilitate and assist teams with daily management by:
    • Collaborating with team members on root cause analysis and tests of change
    • Identifying and engaging stakeholders in improvement activities and process change design
    • Independently facilitating teams including meeting management, facilitation, conflict resolution, 1:1’s with clinical and administrative leaders
    • Challenging teams and leadership to think in new and innovative ways
  • Demonstrate maturity and professionalism by:
    • Working independently with minimal supervision
    • Managing priorities in order to meet deadlines
    • Sharing coverage as needed within the KPO



  • Licensure: Lean Certification (e.g. Six Sigma, Virginia Mason Institute, etc)
  • Education: Bachelor's Degree
  • Experience: 3 years of Lean Management or 5+ years of progressive health care experience

Applicants with relevant experience will be considered. Salem Hospital, a member of Mass General Brigham, is an affirmative action/equal opportunity employer. Minorities and women are strongly encouraged to apply. Pre-employment drug screening is required.

Apply Now

Katherine Melanson
Talent Acquisition Partner

Peabody, MA
With NSPG, you’ll experience:

Career advancement

Grow, learn and develop new practice innovations.

Continue your medical education.

Make academic connections and explore teaching opportunities.

Explore leadership opportunities.

Develop clinical and administrative career ladders.

A supportive practice environment

Collaborative professionals.

Patient-centered care model.

Leadership that listens and values your contributions and ideas.

Autonomy and respect for your skills and expertise.

Excellent salary and benefits.

Clinical excellence

NSPG’s MHQP Patient Experience surveys show that we perform higher than the state mean in all domains with 92% of patients indicating that they would recommend NSPG services.

Our physicians are polling in the top 75th percentile of AMGA Satisfaction metrics for almost every major category—the highest physician satisfaction scores of any medical group in the Boston region.

25th percentile in MGMA cost benchmarks and top 75th percentile in revenue benchmarks.

The North Shore area offers an excellent quality of life:
  • Communities with varied and rich histories and convenient access to museums, art, restaurants and shops.
  • Natural beauty, handsome architecture and vivid history—only 15 miles north of Boston.
  • 30 miles of gorgeous rocky coastline with breathtaking beaches and harbors.
  • World-class sailing and close proximity to the mountains and picturesque New England.
  • Easy access to a multitude of universities, colleges, and public and private schools.
Ipswich physicians join North Shore Physicians Group
Ipswich physicians join North Shore Physicians Group
Maria Fagan, D.O. - North Shore Physicians Group, Marblehead Massachusetts
Maria Fagan, D.O. - North Shore Physicians Group, Marblehead Massachusetts
Jon Snyder M.D. - North Shore Physicians Group, Beverly Massachusetts
Jon Snyder M.D. - North Shore Physicians Group, Beverly Massachusetts

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