North Shore Physicians Group (NSPG), the largest multi-specialty physicians group north of Boston, is a leader in innovative practices. We are explorers at heart. We continually seek the best ways to streamline care—for both patients and providers. Our medical team of more than 400 physicians, nurse practitioners, physician assistants, and other care professionals is consistently working together to discover new ways to improve and enhance our practices to benefit the health of our patients and the careers of our providers.
Under the supervision of the Manager of Lean Strategy & Innovation and within the Kaizen Promotion Office, the Senior Improvement Specialist will function as a lead facilitator, educator and coach for the implementation of lean improvement across North Shore Physicians Group. Work in partnership with providers, staff, managers, and senior leadership to develop improvement strategies and ensure adherence to the principles of Lean thinking, ensuring alignment with strategic priorities and selected value streams work for the organization. Train and coach team members within the organization in Lean principles and methods. Serve as a lead organizational resource for improvement training and facilitation. May be asked to present, educate, and facilitate at all levels in the organization. Provide support to local teams through observation, data analysis, development of tests of change, implementation of standard work, and the evaluation of impact. Lead Rapid Process Improvement Workshops (RPIWs) and Kaizen Events. This role functions as a champion for organizational change and alignment with lean methodology.
Applicants with relevant experience will be considered. Salem Hospital, a member of Mass General Brigham, is an affirmative action/equal opportunity employer. Minorities and women are strongly encouraged to apply. Pre-employment drug screening is required.
Grow, learn and develop new practice innovations.
Continue your medical education.
Make academic connections and explore teaching opportunities.
Explore leadership opportunities.
Develop clinical and administrative career ladders.
A supportive practice environment
Patient-centered care model.
Leadership that listens and values your contributions and ideas.
Autonomy and respect for your skills and expertise.
Excellent salary and benefits.
NSPG’s MHQP Patient Experience surveys show that we perform higher than the state mean in all domains with 92% of patients indicating that they would recommend NSPG services.
Our physicians are polling in the top 75th percentile of AMGA Satisfaction metrics for almost every major category—the highest physician satisfaction scores of any medical group in the Boston region.
25th percentile in MGMA cost benchmarks and top 75th percentile in revenue benchmarks.
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