Under direct supervision of the Practice Manager, the Front Desk Supervisor is responsible for site alignment with organizational mission, vision and strategic goals within the Partners health care network while managing all aspects of front desk operations and collaboratively leading and supervising staff team members to achieve targets. Supervisors will oversee staff and job tasks assigned to reception, payment posting, and self-pay accounts receivable. The Front Desk Supervisor will ensure that all provider schedules are appropriately populated and registration information is captured. Supervisors must possess strong business acumen, leadership skills, workforce development skills and be a change innovator with demonstrated ability to represent the organization internally and externally.
Proficiency with Excel, Word, Various practice management, scheduling and billing systems,
Supervisory and leadership experience and are knowledgeable of process improvement/change management
Excellent oral and written skills
Excellent team building and communication skills
Superb customer service skills
At least 1 year experience in health care
High School Diploma and 2 years supervisory experience
Applicants with relevant experience will be considered. Salem Hospital, a member of Mass General Brigham, is an affirmative action/equal opportunity employer. Minorities and women are strongly encouraged to apply. Pre-employment drug screening is required.
Grow, learn and develop new practice innovations.
Continue your medical education.
Make academic connections and explore teaching opportunities.
Explore leadership opportunities.
Develop clinical and administrative career ladders.
A supportive practice environment
Patient-centered care model.
Leadership that listens and values your contributions and ideas.
Autonomy and respect for your skills and expertise.
Excellent salary and benefits.
NSPG’s MHQP Patient Experience surveys show that we perform higher than the state mean in all domains with 92% of patients indicating that they would recommend NSPG services.
Our physicians are polling in the top 75th percentile of AMGA Satisfaction metrics for almost every major category—the highest physician satisfaction scores of any medical group in the Boston region.
25th percentile in MGMA cost benchmarks and top 75th percentile in revenue benchmarks.
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