Peabody, MA | Admin/Clerical/CustService-Management

Supervisor, Patient Service Representative Staff - Peabody Internal Medicine

Overview

About Us

North Shore Physicians Group (NSPG), the largest multispecialty group north of Boston, has a singular focus: the patient. We have dozens of sites across the North Shore, with more than 400 board-certified physicians, nurse practitioners, and other health care professionals working as one to provide exceptional care.

We are a national leader in improving care delivery, patient health and satisfaction. Through our partnership with North Shore Medical Center and our affiliation with Mass General Brigham, we offer such advances as EMRs, shared medical appointments, online access and remote patient monitoring. Our success is built on team-based practices, collaborative environments and the importance of work-life balance.

Bring your exceptional skills to our innovative practices and join us in driving medicine forward!

Under direct supervision of the Practice Manager, the Front Desk Supervisor is responsible for:

  • Site alignment with organizational mission
  • Vision and strategic goals within the Mass General Brigham network while managing all aspects of front desk operations
  • Collaboratively leading and supervising staff team members to achieve targets

What You Will Do:

  • Oversee staff and job tasks assigned to reception, payment posting, and self-pay accounts receivable
  • Ensure that all provider schedules are appropriately populated and registration information is captured

Supervisors must possess strong business acumen, leadership skills, workforce development skills and be a change innovator with demonstrated ability to represent the organization internally and externally.


Qualifications

Required

Proficiency with Excel, Word, Various practice management, scheduling and billing systems,

Supervisory and leadership experience and are knowledgeable of process improvement/change management

Excellent oral and written skills

Excellent team building and communication skills

Superb customer service skills

At least 1 year experience in health care

High School Diploma and 2 years supervisory experience

Preferred

Experience in managing and supervising other staff member in a health care settings.

Associates or Bachelors degree in health care of related field and 1 year experience in health care or related field


Applicants with relevant experience will be considered. Salem Hospital, a member of Mass General Brigham, is an affirmative action/equal opportunity employer. Minorities and women are strongly encouraged to apply. Pre-employment drug screening is required.

Apply Now

Katherine Melanson
Talent Acquisition Partner



Peabody, MA
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With NSPG, you’ll experience:

Career advancement

Grow, learn and develop new practice innovations.

Continue your medical education.

Make academic connections and explore teaching opportunities.

Explore leadership opportunities.

Develop clinical and administrative career ladders.

A supportive practice environment

Collaborative professionals.

Patient-centered care model.

Leadership that listens and values your contributions and ideas.

Autonomy and respect for your skills and expertise.

Excellent salary and benefits.

Clinical excellence

NSPG’s MHQP Patient Experience surveys show that we perform higher than the state mean in all domains with 92% of patients indicating that they would recommend NSPG services.

Our physicians are polling in the top 75th percentile of AMGA Satisfaction metrics for almost every major category—the highest physician satisfaction scores of any medical group in the Boston region.

25th percentile in MGMA cost benchmarks and top 75th percentile in revenue benchmarks.

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The North Shore area offers an excellent quality of life:
  • Communities with varied and rich histories and convenient access to museums, art, restaurants and shops.
  • Natural beauty, handsome architecture and vivid history—only 15 miles north of Boston.
  • 30 miles of gorgeous rocky coastline with breathtaking beaches and harbors.
  • World-class sailing and close proximity to the mountains and picturesque New England.
  • Easy access to a multitude of universities, colleges, and public and private schools.
Ipswich physicians join North Shore Physicians Group
Ipswich physicians join North Shore Physicians Group
Maria Fagan, D.O. - North Shore Physicians Group, Marblehead Massachusetts
Maria Fagan, D.O. - North Shore Physicians Group, Marblehead Massachusetts
Jon Snyder M.D. - North Shore Physicians Group, Beverly Massachusetts
Jon Snyder M.D. - North Shore Physicians Group, Beverly Massachusetts

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