North Shore Physicians Group (NSPG), the largest multispecialty group north of Boston, has a singular focus: the patient. We have dozens of sites across the North Shore, with more than 400 board-certified physicians, nurse practitioners, and other health care professionals working as one to provide exceptional care.
We are a national leader in improving care delivery, patient health and satisfaction. Through our partnership with North Shore Medical Center and our affiliation with Mass General Brigham, we offer such advances as EMRs, shared medical appointments, online access and remote patient monitoring. Our success is built on team-based practices, collaborative environments and the importance of work-life balance.
Bring your exceptional skills to our innovative practices and join us in driving medicine forward!
Under direct supervision of the Practice Manager, the Front Desk Supervisor is responsible for:
What You Will Do:
Supervisors must possess strong business acumen, leadership skills, workforce development skills and be a change innovator with demonstrated ability to represent the organization internally and externally.
Proficiency with Excel, Word, Various practice management, scheduling and billing systems,
Supervisory and leadership experience and are knowledgeable of process improvement/change management
Excellent oral and written skills
Excellent team building and communication skills
Superb customer service skills
At least 1 year experience in health care
High School Diploma and 2 years supervisory experience
Experience in managing and supervising other staff member in a health care settings.
Associates or Bachelors degree in health care of related field and 1 year experience in health care or related field
Applicants with relevant experience will be considered. Salem Hospital, a member of Mass General Brigham, is an affirmative action/equal opportunity employer. Minorities and women are strongly encouraged to apply. Pre-employment drug screening is required.
Grow, learn and develop new practice innovations.
Continue your medical education.
Make academic connections and explore teaching opportunities.
Explore leadership opportunities.
Develop clinical and administrative career ladders.
A supportive practice environment
Patient-centered care model.
Leadership that listens and values your contributions and ideas.
Autonomy and respect for your skills and expertise.
Excellent salary and benefits.
NSPG’s MHQP Patient Experience surveys show that we perform higher than the state mean in all domains with 92% of patients indicating that they would recommend NSPG services.
Our physicians are polling in the top 75th percentile of AMGA Satisfaction metrics for almost every major category—the highest physician satisfaction scores of any medical group in the Boston region.
25th percentile in MGMA cost benchmarks and top 75th percentile in revenue benchmarks.
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