Triage RN (NSPG Swampscott)

Swamscott, MA | Registered Nurse

Overview

General Summary

Provides professional medical assessment advice within the RN scope of the practice, for patients calling the medical office via telephone. Performs administrative and other tasks as necessary to accomplish and support such care and treatment.

Job-Specific Responsibilities
  • Responsible for phone triage during the day and is stationed to receive calls from patients seeking care, gathers information on the telephone about relevant clinical signs and symptoms and make and executes a timely and accurate triage decision regarding the patient's care. This may include giving direct advice, directing the patient to a hospital emergency facility, scheduling an appointment with a time frame consistent with the assessment and clinical presentation.
  • Maintains records of vital statistics and other pertinent data of patient. Receives patient lab results and other data, enters and organizes this data into the patient electronic medical records according to North Shore Physicians group and/or provider protocols. Effectively responds to and communicates urgent or time sensitive information to the appropriate providers in a timely manner. Measures and/or records patient histories, height, weight, temperatures, blood pressure and pulse as appropriate for the visit.
  • Communicates and interprets providers clinical information and instructions to patients; with specific direction from the provider including but not limited to instructing patients regarding medication, use of home testing or other equipments or medical supplies, communicating testing results, counsels patients on health maintenance related issues (e.g. cholesterol, control, blood pressure control, etc).
  • Prepares patient and exam rooms for and assists with examinations.
  • Administers injections and medications, dresses wounds and incisions, assists with minor surgery and performs related tasks as directed.
  • Conducts specified office laboratory and other tests, such as urine dip sticks, hemocult cards and finger stick hemoglobins.
  • Assists in the collection of specimens. Instructs patients regarding preparation for various tests and procedures.
  • Oversees prescription refills and new medication as directed by the providers via electronic medical record, phone or fax.
  • Informs patients of test results and/or providers recommendations in person or via phone or mail.
  • Cleans and performs routine daily care on instruments and equipment.
  • Maintains neatness and general appearance of assigned exam rooms, prepares and replenishes supplies as needed for these rooms.
  • Properly handles and disposes of contaminated and disposable items.
  • Orders, receives, stocks and organizes the handling of medications.
  • Trains new or less experiences medical assistants and nurses.
  • Works with other staff members in a cooperative and supportive fashion.
  • Follows North Shore Physicians Group policies and procedures faithfully; attends meetings and continuing educations opportunities as directed. Seeks to expand skills and professional knowledge.
  • Performs other tasks as requested by the providers or manager.



Qualifications

Skills
  • Phlebotomy
  • Medication Administration
  • Use of Electronic Medical Record
  • Knowledge of minor surgical procedures and equipment
  • CPR Certification for Healthcare Professionals

Education
  • Requires a graduate of an accredited nursing program (BSN is preferable)
License
  • Licensed Registered Nurse in the Commonwealth of Massachusetts is required
Experience
  • Requires a minimum of 5 years triage experience in medical office setting or hospital
  • OB/GYN experience preferred

Applicants with relevant experience will be considered. North Shore Medical Center is an affirmative action/equal opportunity employer. Minorities and women are strongly encouraged to apply. Pre-employment drug screening is required.

Why North Shore Physicians Group?

You’ll practice at the leading edge of patient-focused medicine in one of New England’s most scenic and historic locations. And you’ll make a difference every single day. Make your move to NSPG. We’re one team, with one focus. Join us.


With NSPG you’ll experience:

Excellent quality of life

The North Shore area offers:

  • Communities with varied and rich histories and convenient access to museums, art, restaurants and shops.
  • Natural beauty, handsome architecture and vivid history — only 15 miles north of Boston.
  • 30 miles of gorgeous rocky coastline with breathtaking beaches and harbors.
  • World-class sailing and close proximity to the mountains and picturesque New England.
  • Easy access to a multitude of universities, colleges, and public and private schools.

Clinical excellence

  • Our practices are certified Level 3 NCQA Patient-Centered Medical Homes.
  • For the fifth year in a row, North Shore Medical Center has been ranked a top regional hospital in Boston and Massachusetts by U.S. News & World Report.
  • Our affiliate, Massachusetts General Hospital, is one of U.S. News & World Report’s top three Honor Roll hospitals in America.
  • NSPG and NSMC use the Epic EMR that integrates patient care through the Partners HealthCare System, including Massachusetts General Hospital and Brigham and Women’s Hospital.

Career advancement

  • Grow, learn and develop new practice innovations.
  • Continue your medical education.
  • Make academic connections and explore teaching opportunities.
  • Explore leadership opportunities.
  • Develop clinical and administrative career ladders.

A supportive practice environment

  • Collaborative professionals.
  • Patient-centered care model.
  • Leadership that listens and values your contributions and ideas.
  • Autonomy and respect for your skills and expertise.
  • Excellent salary and benefits.

 

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