The Recovery Coach (RC) will provide peer recovery support services to patients with substance use disorder (SUD) and will assist patients in achieving sustained recovery. This position will facilitate patient access to recovery-oriented substance use disorder treatment, resources, and community recovery groups. The RC will bridge the segregated treatment system into a more holistic care model by providing support across multiple systems and frameworks of care. This position will maintain ongoing patient support regardless of the stage of recovery, as well as ambivalence and will serve as a motivator, ally, role model, collaborative problem-solver, and advocate for patients with substance use disorders. The RC should possess thorough understanding of community culture to address the barriers to successful recovery, better tailor health messages, and provide links to community resources and treatment options.
- See everyone as worthy of respect and attention
- Design care and services for and with each patient
- Recognize that patients see quality service as quality care.
- Make it a priority to assist patients, visitors and colleagues.
- Take advantage of learning and growth opportunities.
- Understand organizational goals and priorities.
- Understands and adheres to North Shore Medical Center's (NSMC) compliance standards as they appear in corporate compliance Policies, Code of Conduct, and NSMC's Policies.
- Professional, Supervisory and Managerial Staff, keep abreast of all pertinent federal, state and NSMC regulations, laws, and policies as they presently exist and as they change or are modified.
- Managerial Staff ensure that their staff are trained and evaluated on their knowledge of and adherence to compliance policies and procedures specific to their jobs.
Job Specific responsibilities;
- Serves as a liaison between the recovery community, the addiction treatment system, the medical treatment system, and the patient's community, family, and social context to facilitate connections across systems of care
- Works collaboratively with treatment team in support of evidence-based services to patients with SUD
- Works with patients and their providers to assess readiness for behavioral change, level of intervention needed, and engages patients in development of collaborative treatment plans to achieve goals of risk reduction and/or abstinence.
- Addresses barriers to successful recovery, works collaboratively to remove barriers and serves as role model and advocate
- Conducts active outreach efforts to encourage attendance and participation in recovery-oriented, self-help, and pro-social groups
- Assists with access to treatment for SUD and co-occurring conditions, creating systems and procedures to rapidly identify treatment needs and determine appropriate level of care. Assists with data collection for quality assurance and program evaluation
- Help patient navigate the healthcare system and social service system; accompany patients to appointments and meetings as needed.
- Negotiate and create opportunities for access to treatment and social services for patients; advocate on behalf of patients to help decrease barriers to care
- Educate patients about addiction and utilize motivational enhancement techniques to explore ambiguity and tip the scales towards treatment
- Provide peer coaching and support patients in establishing treatment goals and achieving and maintaining recovery
- Develop wellness plans for each patient
- Work with the care team and patient to support and advocate for the patient during the development of a comprehensive care plan
- Be available to provide support to patients in immediate risk of relapse or for other time-sensitive matters during and outside of regular business hours
- Monitor patients' progress and evaluate outcome, using a patient tracking system
- Clearly and effectively facilitate communication between the patient, PCP, and Addiction Medicine provider
- This is a grant funded position for ~ one year.
- This position is responsible for covering ED and medical inpatient and psychiatric unit.
- Strong interpersonal, facilitation, and leadership skills
- Ability to work independently as well as part of a multidisciplinary team of physicians, nurses and social workers
- Strong advocacy skills along with knowledge of community based services, resources, and local recovery community
- Comfort with multiple pathways to recovery from SUD and willingness to embrace a patient-centered approach that recognizes an individual's preferences and autonomy ("recovery by any means necessary")
- Comfort in working in medical settings
- Clinical skills in motivational enhancement strategies
- Ability to provide accurate feedback without judgment or discomfort
- Flexibility to adapt to unforeseen needs or circumstances
- Excels at problem solving and multi-tasking, organized, efficient and goal directed
- Ability to maintain effective working relationships with patients/families and staff
- Excellent interpersonal, written and verbal communication skills
- Effective use of Microsoft Word and the use of email
- Ability to appropriately handle confidential information
- Demonstrates effective use of skills necessary to maintain long-term recovery of 2 or more years
- Required: High School Diploma or GED
- Required: Associates degree or some college level course work
Licensure, Certifications, or Registration:
- Recovery Coach Academy or other state approved recover coach training program, or is will to complete within 6 months post hire.
- Certified Addictions Recovery Coach (CARC) certification required within first 12 months of employment.
Applicants with relevant experience will be considered. North Shore Medical Center is an affirmative action/equal opportunity employer. Minorities and women are strongly encouraged to apply. Pre-employment drug screening is required.