OverviewUnder direct supervision of the Practice Manager, the Front Desk Supervisor is responsible for site alignment with organizational mission, vision and strategic goals within the Partners health care network while managing all aspects of front desk operations and collaboratively leading and supervising staff team members to achieve targets. Supervisors will oversee staff and job tasks assigned to reception, payment posting, and self-pay accounts receivable. The Front Desk Supervisor will ensure that all provider schedules are appropriately populated and registration information is captured. Supervisors must possess strong business acumen, leadership skills, workforce development skills and be a change innovator with demonstrated ability to represent the organization internally and externally.
Proficiency with Excel, Word, Various practice management, scheduling and billing systems,
Supervisory and leadership experience and are knowledgeable of process improvement/change management
Excellent oral and written skills
Excellent team building and communication skills
Superb customer service skills
At least 1 year experience in health care
High School Diploma and 2 years supervisory experience
Experience in managing and supervising other staff member in a health care settings.
Associates or Bachelors degree in health care of related field and 1 year experience in health care or related field
Applicants with relevant experience will be considered. North Shore Medical Center is an affirmative action/equal opportunity employer. Minorities and women are strongly encouraged to apply. Pre-employment drug screening is required.