Front End Supervisor (NSPG Lynn)

Lynn, MA | Admin/Clerical/CustService-Management

Overview

Under direct supervision of the Practice Manager, the Front Desk Supervisor is responsible for site alignment with organizational mission, vision and strategic goals within the Partners health care network while managing all aspects of front desk operations and collaboratively leading and supervising staff team members to achieve targets. Supervisors will oversee staff and job tasks assigned to reception, payment posting, and self-pay accounts receivable. The Front Desk Supervisor will ensure that all provider schedules are appropriately populated and registration information is captured. Supervisors must possess strong business acumen, leadership skills, workforce development skills and be a change innovator with demonstrated ability to represent the organization internally and externally.


Qualifications

Required:

  • Proficiency with Excel, Word, Various practice management, scheduling and billing systems,
  • Supervisory and leadership experience and are knowledgeable of process improvement/change management
  • Excellent oral and written skills
  • Excellent team building and communication skills
  • Superb customer service skills
  • At least 1 year experience in health care
  • High School Diploma and 2 years supervisory experience

Preferred:

  • Experience in managing and supervising other staff member in a health care settings.
  • Associates or Bachelors degree in health care of related field and 1 year experience in health care or related field

Applicants with relevant experience will be considered. North Shore Medical Center is an affirmative action/equal opportunity employer. Minorities and women are strongly encouraged to apply. Pre-employment drug screening is required.

Why North Shore Physicians Group?

You’ll practice at the leading edge of patient-focused medicine in one of New England’s most scenic and historic locations. And you’ll make a difference every single day. Make your move to NSPG. We’re one team, with one focus. Join us.


With NSPG you’ll experience:

Excellent quality of life

The North Shore area offers:

  • Communities with varied and rich histories and convenient access to museums, art, restaurants and shops.
  • Natural beauty, handsome architecture and vivid history — only 15 miles north of Boston.
  • 30 miles of gorgeous rocky coastline with breathtaking beaches and harbors.
  • World-class sailing and close proximity to the mountains and picturesque New England.
  • Easy access to a multitude of universities, colleges, and public and private schools.

Clinical excellence

  • Our practices are certified Level 3 NCQA Patient-Centered Medical Homes.
  • For the fifth year in a row, North Shore Medical Center has been ranked a top regional hospital in Boston and Massachusetts by U.S. News & World Report.
  • Our affiliate, Massachusetts General Hospital, is one of U.S. News & World Report’s top three Honor Roll hospitals in America.
  • NSPG and NSMC use the Epic EMR that integrates patient care through the Partners HealthCare System, including Massachusetts General Hospital and Brigham and Women’s Hospital.

Career advancement

  • Grow, learn and develop new practice innovations.
  • Continue your medical education.
  • Make academic connections and explore teaching opportunities.
  • Explore leadership opportunities.
  • Develop clinical and administrative career ladders.

A supportive practice environment

  • Collaborative professionals.
  • Patient-centered care model.
  • Leadership that listens and values your contributions and ideas.
  • Autonomy and respect for your skills and expertise.
  • Excellent salary and benefits.

 

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