North Shore Physicians Group (NSPG), the largest multispecialty group north of Boston, has a singular focus: the patient. We have a total of 27 locations across the North Shore, with more than 350 board-certified physicians, nurse practitioners, and other health care professionals working as one to provide exceptional care.
We are a national leader in improving care delivery, patient health and satisfaction. Through our partnership with North Shore Medical Center and our affiliation with Massachusetts General Hospital and Partners HealthCare, we offer such advances as EMRs, shared medical appointments, online access and remote patient monitoring. Our success is built on team-based practices, collaborative environments and the importance of work-life balance.
Bring your exceptional skills to our innovative practices and join us in driving medicine forward!
The Patient Service Representative is a multi-tasking position that consists of all front-end functions including customer service, telephone management, scheduling, registration, copay collections, time of service account management, charge entry, and appropriate cash and end-of-day closure procedures. Under the direct supervision of the Supervisor of Front-End Operations, or the Site Manager, Patient Service Representative (PSR) will ensure that all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to, or during each patient visit. In this role, the PSR will perform appropriate and timely charge entry for all patient visits, manage cash drawers according to established protocols, post cash to patients accounts, and manage patient responsible account balances at the time of service. Collaborative interaction with patients, physicians, other staff members and management, patient satisfaction and accurate processing of all front-end functions are integral to the success of this individual.
High School Diploma or College level course work preferred but not required.
Applicants with relevant experience will be considered. Salem Hospital, a member of Mass General Brigham, is an affirmative action/equal opportunity employer. Minorities and women are strongly encouraged to apply. Pre-employment drug screening is required.
Per Diem | Day Job
Full-time | Day Job
Full-time | Day Job
Full-time | Day Job
Grow, learn and develop new practice innovations.
Continue your medical education.
Make academic connections and explore teaching opportunities.
Explore leadership opportunities.
Develop clinical and administrative career ladders.
A supportive practice environment
Patient-centered care model.
Leadership that listens and values your contributions and ideas.
Autonomy and respect for your skills and expertise.
Excellent salary and benefits.
NSPG’s MHQP Patient Experience surveys show that we perform higher than the state mean in all domains with 92% of patients indicating that they would recommend NSPG services.
Our physicians are polling in the top 75th percentile of AMGA Satisfaction metrics for almost every major category—the highest physician satisfaction scores of any medical group in the Boston region.
25th percentile in MGMA cost benchmarks and top 75th percentile in revenue benchmarks.
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