We are looking for a passionate Patient Service Representative to join our Cardiovascular Medicine office located in Salem, MA! Due to the patient population we support, we are seeking a bilingual candidate.
This position offers:
North Shore Physicians Group (NSPG), the largest multispecialty group north of Boston, has a singular focus: the patient. We have dozens of sites across the North Shore, with more than 400 board-certified physicians, nurse practitioners, and other health care professionals working as one to provide exceptional care.
We are a national leader in improving care delivery, patient health and satisfaction. Through our partnership with North Shore Medical Center and our affiliation with Mass General Brigham, we offer such advances as EMRs, shared medical appointments, online access and remote patient monitoring. Our success is built on team-based practices, collaborative environments and the importance of work-life balance.
What you will do:
The Patient Service Representative is a multi-tasking position that consists of all front-end functions including:
Under the direct supervision of the Supervisor of Front-End Operations, or the Site Manager, Patient Service Representative (PSR) will:
Collaborative interaction with patients, physicians, other staff members and management, patient satisfaction and accurate processing of all front-end functions are integral to the success of this individual.
What you will need:
High School Diploma or College level course work preferred but not required.
Applicants with relevant experience will be considered. Salem Hospital, a member of Mass General Brigham, is an affirmative action/equal opportunity employer. Minorities and women are strongly encouraged to apply. Pre-employment drug screening is required.
Full-time | Rotating
Full-time | Day Job
Full-time | Day Job
Per Diem | Day Job
Grow, learn and develop new practice innovations.
Continue your medical education.
Make academic connections and explore teaching opportunities.
Explore leadership opportunities.
Develop clinical and administrative career ladders.
A supportive practice environment
Patient-centered care model.
Leadership that listens and values your contributions and ideas.
Autonomy and respect for your skills and expertise.
Excellent salary and benefits.
NSPG’s MHQP Patient Experience surveys show that we perform higher than the state mean in all domains with 92% of patients indicating that they would recommend NSPG services.
Our physicians are polling in the top 75th percentile of AMGA Satisfaction metrics for almost every major category—the highest physician satisfaction scores of any medical group in the Boston region.
25th percentile in MGMA cost benchmarks and top 75th percentile in revenue benchmarks.
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