Peabody, MA | Customer Service

Per Diem Patient Service Representatives Needed! - NSPG Per Diem Float Pool

Overview

About Us:

North Shore Physicians Group (NSPG), the largest multispecialty group north of Boston, has a singular focus: the patient. We have a total of 27 locations across the North Shore, with more than 350 board-certified physicians, nurse practitioners, and other health care professionals working as one to provide exceptional care.

We are a national leader in improving care delivery, patient health and satisfaction. Through our partnership with North Shore Medical Center and our affiliation with Massachusetts General Hospital and Partners HealthCare, we offer such advances as EMRs, shared medical appointments, online access and remote patient monitoring. Our success is built on team-based practices, collaborative environments and the importance of work-life balance.

Bring your exceptional skills to our innovative practices and join us in driving medicine forward!

General Overview:

We are seeking per diem Patient Service Representatives to help cover in our sites (Monday through Friday).

This position is in the office - it is not a remote opportunity.

Primary Care Pods

Route 1/South:

• Saugus
• Lynn

Central:

• Beverly
• Danvers COC
• Danvers IM
• Peabody

Salem:

• 400 Highland
• 331 Highland
• 55 Highland
• Marblehead

North:

• Ipswich
• North Street (Danvers)
• Rowley

Specialty Pods

Peabody Area:

• Spine
• Rheumatology
• Orthopedic

Procedure Based:

• Urology (All Sites)
• OBGYN (All Sites)

Salem Highland Ave:

• GI
• Pulmonary and Sleep
• Cardiovascular

Urgent Care

• Priority Care
• COVID Test Centers
• Urgent Care

The Patient Service Representative is a multi-tasking position that consists of all front-end functions including customer service, telephone management, scheduling, registration, copay collections, time of service account management, charge entry, and appropriate cash and end-of-day closure procedures. Under the direct supervision of the Supervisor of Front-End Operations, or the Site Manager, Patient Service Representative (PSR) will ensure that all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to, or during each patient visit. In this role, the PSR will perform appropriate and timely charge entry for all patient visits, manage cash drawers according to established protocols, post cash to patients accounts, and manage patient responsible account balances at the time of service. Collaborative interaction with patients, physicians, other staff members and management, patient satisfaction and accurate processing of all front-end functions are integral to the success of this individual.

Qualifications

Required:

The PSR must have excellent interpersonal skills, customer orientation and an outgoing and pleasant demeanor
Prior experience and demonstrated competence with patient or customer information systems, cash control.
2 years of relevant front-desk and customer related experience in a healthcare facility or 3 years in a front-end customer service position preferred.

High School Diploma or College level course work preferred but not required.

Apply Now

Applicants with relevant experience will be considered. North Shore Medical Center is an affirmative action/equal opportunity employer. Minorities and women are strongly encouraged to apply. Pre-employment drug screening is required.

Apply Now

Katherine Melanson

Talent Acquisition Partner

E-mail

Similar Opportunities

Patient Service Representative - NSPG Peabody Internal Medicine

Full-time | Day Job

Peabody, MA

Patient Service Representative - NSPG Family Medicine (Ipswich)

Full-time | Day Job

Peabody, MA

Patient Service Representative - NSPG Internal Medicine (Danvers)

Full-time | Day Job

Danvers, MA

Patient Service Representative - NSPG Beverly Family Medicine

Full-time | Day Job

Beverly, MA

Patient Service Representative - NSPG Lynn

Full-time | Day Job

Lynn, MA

1 2 3 Next >

See all similar opportunities

Search Jobs

Peabody, MA

With NSPG, you’ll experience:

Career advancement

Grow, learn and develop new practice innovations.

Continue your medical education.

Make academic connections and explore teaching opportunities.

Explore leadership opportunities.

Develop clinical and administrative career ladders.

A supportive practice environment

Collaborative professionals.

Patient-centered care model.

Leadership that listens and values your contributions and ideas.

Autonomy and respect for your skills and expertise.

Excellent salary and benefits.

Clinical excellence

NSPG’s MHQP Patient Experience surveys show that we perform higher than the state mean in all domains with 92% of patients indicating that they would recommend NSPG services.

Our physicians are polling in the top 75th percentile of AMGA Satisfaction metrics for almost every major category—the highest physician satisfaction scores of any medical group in the Boston region.

25th percentile in MGMA cost benchmarks and top 75th percentile in revenue benchmarks.

The North Shore area offers an excellent quality of life:

Communities with varied and rich histories and convenient access to museums, art, restaurants and shops.
Natural beauty, handsome architecture and vivid history—only 15 miles north of Boston.
30 miles of gorgeous rocky coastline with breathtaking beaches and harbors.
World-class sailing and close proximity to the mountains and picturesque New England.
Easy access to a multitude of universities, colleges, and public and private schools.

Ipswich physicians join North Shore Physicians Group

Maria Fagan, D.O. - North Shore Physicians Group, Marblehead Massachusetts

Jon Snyder M.D. - North Shore Physicians Group, Beverly Massachusetts

Keywords: Boston medical center, Boston area, Best regional hospital, Best hospital, North Shore’s largest provider, North Shore Medical Center, Massachusetts General Hospital, Brigham and Women’s Hospital, Salem Hospital, Union Hospital, Designated stroke center, High-performing, Partners HealthCare, Community health, Community hospital system, Clinician, Massachusetts hospital, Electronic medical records, Epic EMRs, In-patient, Teaching, Academic medicine, Clinical ladder, Level III Trauma Center, Nationally recognized, Outpatient, Patient-focused care, Patient-Centered Medical Home, Provider, Wellness, U.S. New & World Report ranking, Expert, Serve, Care, Healthcare, Multispecialty, Boston, North Shore, Marblehead, Salem, Peabody, Danvers, Lynnfield, Lynn, Melrose, Wakefield, Manchester, Nahant, Topsfield, Wenham, Middleton, Malden, Revere, Beverly, Rowley, Saugus, Swampscott